Comments for Ana Canhoto

Comment on Research project: Mobile digital technology and the need for new business models by Arjan Tupan

Arjan Tupan — Thu, 23 May 2013 16:46:44 +0000

Congratulations, Ana! Wonderful news, and as Rob said: highly relevant. I think that we need a lot of new business models, and mobile digital technology is partly responsible. (Another cause are the modern-day nomads, but that’s a discussion for another time).
Anyway, I just read a post on HBR on how virtual and brick-and-mortar retailing are converging. And that’s also where I think mobile will have a huge effect.
If I think about the impact mobile technology has had on my life, what keeps recurring is ‘enabler’. Mobile technology is helping me to do things I always wanted to do while not stationary, whether it is inside the house, or outside. Taking notes, recording memories, figure out the route to point X, getting info on a certain place, keeping up to date of the latest news, be in touch with friends and family, hear my music and so on. And more and more, this is all coming together in one device. Brilliant.

Good luck with the research, and keep your readers here informed. I, for one, am very curious.

Comment on Research project: Mobile digital technology and the need for new business models by RobTatman

RobTatman — Thu, 23 May 2013 11:25:10 +0000

Congrats on securing funding for this Ana ~ a highly relevant project!

“A very direct impact on management practice” made me think about some linkage with Alex Osterwalder’s work on describing business models via the canvas. Accessible stuff with a large following. The community he started to co-create the book content while charging for community membership is itself a neat variation on the new “anyone can publish” industry business model.

Effect of mobile on my life ~ fundamentally, the intangible of *feeling* connected. To my close friends as well as more widely. I feel more aware of a broader range of perspectives and my place in a global context. I can connect whenever/wherever I want at the touch of a screen. The friction has been reduced so I’m freed up to live more spontaneously, to be more responsive to short-notice opportunities/meets, and to work while commuting and travelling.

The downside ~ focus. Curbing my always-on informavore tendencies requires discipline. I’m experimenting with new habits like “no email before breakfast” – “only email 3 times a day” etc. And, of course, I have a free mobile app (Lift.do) to help me monitor this

Comment on Are you being served, yet? On waiting online by anacanhoto

anacanhoto — Wed, 22 May 2013 17:55:00 +0000

Ah! The issue of other experiences is a very important one, of course. I don’t think that it was explicitly identified in this research, but I think that you are quite right.

Comment on Are you being served, yet? On waiting online by Arjan Tupan

Arjan Tupan — Wed, 22 May 2013 06:43:36 +0000

Interesting. Waiting can be quite annoying. I can be rather patient, but when I think the wait is “unnecessary”, I’m likely to abandon. By “unnecessary” I mean that it is something of which I suspect it could have been avoided. Either because a process/website looks like it’s implemented wrongly, or because similar experience elsewhere was without a wait.

Comment on Tomi Ahonen on Facebook Home by ForumOxford (@ForumOxford)

ForumOxford (@ForumOxford) — Wed, 15 May 2013 08:23:36 +0000

This week’s discussion is with Dr Phil Hendrix, Director immr ( http://immr.org) and GigaOm Pro analyst. The topic is ‘Engaging Consumers and Boosting Customer Loyalty – is Mobile Friend or Foe?’.
Details will be on our LinkedIn group page later today – http://bit.ly/10tHRHF

Comment on Research Project: The role of social media in customer service by How should organisations respond to brand related comments on social media? | Ana Canhoto

Tue, 14 May 2013 09:07:26 +0000

[…] wrote a guest post for OxonDigital, outlining findings from my research project on customer service via social media. The full findings are published on the Journal of Marketing Management […]

Comment on Tomi Ahonen on Facebook Home by anacanhoto

anacanhoto — Mon, 13 May 2013 17:19:25 +0000

Thank you, Peter. It is a really interesting format – I do plan to join more discussions!

Comment on Tomi Ahonen on Facebook Home by ForumOxford (@ForumOxford)

ForumOxford (@ForumOxford) — Mon, 13 May 2013 14:28:50 +0000

Hi Ana Canhoto,
Glad you’ve found our ForumOxford group on LinkedIn, which is run by the Technology Programme Team at the University of Oxford and supported by Tomi Ahonen and Ajit Jaokar.
Join us every week for our Free Friday chat groups – http://bit.ly/10tHRHF
Regards
Peter Holland, University of Oxford
Follow @ForumOxford on Twitter – https://twitter.com/ForumOxford

Comment on A personal message that I sent to my students by Weekend reads – 11/12 May | A Clear Blue Sky

Weekend reads – 11/12 May | A Clear Blue Sky — Fri, 10 May 2013 17:26:45 +0000

[…] in their transition to adulthood and working life. And to get the best results possible. So, here is Ana’s advice, what’s yours? Tags: #education, #life, […]

Comment on Computers: getting under your skin? by RobTatman

RobTatman — Thu, 09 May 2013 17:40:01 +0000

Yup, I go with her to the practice some evenings when there are in-patients and they rarely even notice normal injections into the scruff. Amazing.