Publications – peer reviewed journals
Canhoto, A. I., Clark, M. and Fennemore, P. (forthcoming) “Segmentation practices in the age of the social customer”, Journal of Strategic Marketing
Ball, K., Canhoto, A. I., Daniel, E., Dibb, S., Meadows, M. and Spiller, K. (forthcoming) “Working on the Edge: Remediation work in the UK Retail Travel Sector”, Work, Employment and Society
Keitzmann, J. and Canhoto, A.I. (forthcoming) “Bitter-Sweet! Understanding and Managing Electronic Word of Mouth”, Journal of Public Affairs
Canhoto, A. I. and Clark, M. (2013) “Customer service 140 characters at a time – the users’ perspective”, Journal of Marketing Management online
Canhoto, A.I. (2009) “Safeguarding customer information: the role of staff” Journal of Consumer Marketing, 26 (7), pp. 487-495 online
Canhoto, A.I. (2008) “Barriers to segmentation implementation in money laundering detection” Marketing Review, 8 (2), pp.163-181 online
Canhoto, A.I. and Backhouse, J. (2007) “Profiling under conditions of ambiguity – an application in the financial services industry” Journal of Retail and Consumer Services, 14 (6), pp. 408-419 online
Books and book sections
Canhoto, A.I. (forthcoming) “Critical Examination of the Role of Private Actors in the Fight Against Money Laundering – the case of the UK Retail Banking industry” in The Surveillance-Industry Complex: A Political Economy of Surveillance (Eds. Ball, K. and Snider, L.), Taylor & Francis
Canhoto, A.I. and Backhouse, J. (2008) “Group profiling: an overview of methods and research issues” in Profiling the European Citizen: Cross-disciplinary perspective (Eds. Hildebrandt, M. and Gutwirth, S.), Springer [Abstract]
Canhoto, A.I. (2008) “Profiles in context: analysis of the development of a customer loyalty program and a risk scoring practice” in Profiling the European Citizen: Cross-disciplinary perspective (Eds. Hildebrandt, M. and Gutwirth, S.), Springer [Abstract]
Canhoto, A.I. (2007) “Ontology-based interpretation and validation of mined knowledge – Normative and cognitive factors in data mining” in Data Mining with Ontologies: Implementations, Findings and Frameworks, (Eds. Nigro, H.O., Cisaro, S. G. and Xodo, D.), Idea Group, Hershey PA [Abstract]
Canhoto, A.I. and Backhouse, J. (2005) “Anti Money laundering reporting and investigation – sorting the wheat from the chaff” In Intelligence and Security Informatics, Vol. 3495 (Eds, Kantor, P. B., Muresan, G., Roberts, F., Zeng, D. D., Wang, F.-Y., Chen, H. and Merkle, R. C.) Springer, Atlanta, GA, USA
Working papers
Canhoto, A.I. and Backhouse, J. (2004) “Constructing Categories, Construing Signs – Analysing differences in suspicious transaction reporting practice” Information Systems Integrity Group, London School of Economics, London
Canhoto, A.I. and Day, J. (2003)”Use of WebCT within the Ac100 course: Reflections on the 2002/2003 experience and recommendations for further development” London School of Economics: 36, London
Brodin, K., Barwise, P. and Canhoto, A.I. (2002)”UK consumer responses to iDTV” London Business School: 49, London
Canhoto, A.I. (1994) “Cost-benefit analysis of the Alqueva project” Faculdade de Economia da Universidade Nova de Lisboa, Lisbon
Other publications
Canhoto, A.I. (forthcoming), review of the book ‘Relationship Marketing: A Consumer Experience Approach’, Journal of Consumer Marketing
Canhoto, A.I. (2011), review of the book Marketing Accountability: How to Measure Marketing Effectiveness’ – published in the Journal of Product & Brand Management, 20(6), p499 [Blog]
Canhoto, A.I. (2011) “Joining the conversation – skills and technology to succeed in the connected market place” Powerchex March Newsletter, London
Canhoto, A.I. (2010) “The role of staff in protecting customer privacy” Powerchex 55, London
Backhouse, J., Canhoto, A.I., Demetis, D., Dyer, B. and Nardo, M. (2005) “Spotlight: New approaches to fighting money laundering” (4 volumes); AGIS programme JAI/2004/AGIS/182 [Full report]
Canhoto, A.I. and Backhouse, J. (2005) “Tracing the Identity of a Terrorist Financer” Fidis D2.2: set of use case and scenarios. T. Nabeth (ed) Fontainebleau, Insead
Canhoto, A.I. and Backhouse, J. (2005) “Tracing the Identity of a Money Launderer” Fidis D2.2: Set of use case and scenarios. T. Nabeth (ed) Fontainebleau, Insead
Canhoto, A.I. (2005) “Identity and Identification: suggestions for effective authentication” Powerchex: 2, London
Canhoto, A.I. (1994)”Cost-benefit analysis of government spending” Nova Economia. 8
