Month: June 2012

#followfriday: @vanessasilva

#followfriday (or #ff) is a tradition started by Micah Baldwin (according to Mashable), whereby you name Twitter user your followers should know about. In addition to naming interesting users on Twitter, I provide a bit of background information on them in here. Enjoy! Vanessa is a graphic designer based in Lisbon, Portugal. She tweets about … Continue reading #followfriday: @vanessasilva

Oxford Brookes University recruiting participants for research study

I am not directly involved in this research study, but I thought it might interest some of you. If you would like to join the study, or know more, please contact Peter Lugosi on plugosi@brookes.ac.uk. The description below has been copied from an advert in Brookes's research mailing list. TITLE: Recruiting mothers, fathers and carers who take … Continue reading Oxford Brookes University recruiting participants for research study

‘Minority Report’: the future vs. the present of profiling

It has been 10 years since the release of the film Minority Report. It depicts a future where police can predict (and, thus, prevent) crime. When I went grocery shopping recently, I saw the DVD on sale and couldn’t resist getting a copy. In my mind, this film is very much related to my own … Continue reading ‘Minority Report’: the future vs. the present of profiling

Research Project: The role of social media in customer service

Social media users increasingly talk online about their consumption experiences – good and bad. Such comments can influence other buyers’ purchase decisions, are a source of insight for the firm and represent a service recovery opportunity. Yet, numerous examples show that, when handled poorly, online customer feedback can degenerate into public relations nightmares and produce … Continue reading Research Project: The role of social media in customer service