The murky link between customer satisfaction and loyalty

Intuitively, it is easy to accept the claim that customer satisfaction leads to repeat purchases. After all, if you have a choice, why would you abandon a brand that has surpassed your expectations1; and why would you keep buying from a brand that has disappointed you?   Happy customers buy again. Unhappy customers, move on. … Continue reading The murky link between customer satisfaction and loyalty

6 steps to promote your work on social media – a guide for academics and other researchers

Let’s face it: social media can be overwhelming for new comers. There are so many different platforms that it is difficult to know where to start. Yet, social media are firmly part of mainstream culture, and can really help extend the reach and impact of research.   With that in mind, I developed a 6-step … Continue reading 6 steps to promote your work on social media – a guide for academics and other researchers

Smartphone manufacturing costs vs retail prices

Statistics company, Statista, published this chart showing the manufacturing costs of leading smartphone brands:   Focusing on phones launched in 2016, only, we can see that Huawei uses the cheapest components, and Google Pixel the most expensive. And that Samsung phones use more expensive hardware components than their Apple counterpart: Phone model Manufacturing cost $ … Continue reading Smartphone manufacturing costs vs retail prices

What makes a campaign go around and around and around?

This advert made its way to my Twitter feed, last week.   The kiddo asked me, expectantly: Is it good marketing, mummy?   It is, yes. It is great, actually, I said.   First, because it clearly depicts the product’s benefit. And, fortunately for the brand, no one actually managed to break the unbreakable glass … Continue reading What makes a campaign go around and around and around?

News on Facebook create the illusion of knowledge and reduce motivation to search for information

Facebook, which has been heavily criticised (and is facing the threat of heavy fines) for failing to stop the publication of fake news on its platform, is now trying to educate its users on how to spot fake news. The company published a list of ten tips directing users to look for specific elements such … Continue reading News on Facebook create the illusion of knowledge and reduce motivation to search for information

Teens and privacy. It’s complicated.

I lost count of the number of times I have read, or been told, that teens do not care about their privacy, online.   I did not do any systematic research in this area, but my limited observations (and common sense), make me seriously doubt that claim. I think that the relationship between teens and … Continue reading Teens and privacy. It’s complicated.

March 2017 round-up

A small number of people have told me that they appreciate reading these monthly reports, and some have even adopted a similar practice – most recently, Silvia Tavares, who is an architect and urbanist based at James Cook University, Australia. I have been writing this type of report, in one form or another, since my … Continue reading March 2017 round-up

Do social media competitions work?

Have you come across those social media posts where the people you follow say something nice about a company in order to be entered into a prize draw or some sort of competition? You can spot them because they use a specific hashtag, or they say something like ‘RT in order to win’.   I … Continue reading Do social media competitions work?

How Alexa got its name

I always assumed that the name for Amazon’s smart voice assistant, Alexa, was some sort of nod to the (female) name Alexandra. But I was wrong. The creator of Alexa, Brewster Kahle, revealed how he came up with that name, in an interview with Kara Swisher for the Decode Recode podcast, which you can listen … Continue reading How Alexa got its name