Publications – peer reviewed journals

Canhoto, A.I., Keegan, B. J. & Ryzhikh, M. (2023) Snakes and Ladders: Unpacking the Personalisation-Privacy Paradox in the Context of AI-Enabled Personalisation in the Physical Retail Environment. Information Systems Frontiers, DOI: 10.1007/s10796-023-10369-7

Manika, D., Iacovidou, E., Canhoto, A., Pei, E. & Mach, K. (2022) Capabilities, opportunities and motivations that drive food waste disposal practices: A case study of young adults in England. Journal of Cleaner Production, 370. pp. 1 – 15.ISSN: 0959-6526 DOI:

Canhoto, A. I. & Brough, A. R. (2022). The Pandemic-Induced Personal Data Explosion. Social Marketing Quarterly. doi:10.1177/15245004221076858

Keegan, B. J., Canhoto, A. I. & Yen, D. (2022). Power negotiation on the tango dancefloor: The adoption of AI in B2B marketing. Industrial Marketing Management, 100, 36-48.

Canhoto, A. I., Quinton, S., Pera, R., Molinillo, S. & Simkin, L. (2021). The practice of digital strategy aligning in SMEs: a dynamic capabilities perspective. Journal of Strategic Information Systems, 30(3),

Canhoto, A. I. & Wei, L. (2021). Stakeholders of the World, Unite!: Hospitality in the time of COVID-19. International Journal of Hospitality Management, 95, DOI:

Braganza, A., Chen, W., Canhoto, A. I. & Sap, S. (2021). Gigification, Job Engagement and Satisfaction: the moderating role of AI enabled system automation in operations management. Production Planning & Control. DOI:

Canhoto, A. I. (2021). Leveraging machine learning in the global fight against money laundering and terrorism financing: an affordances perspective. Journal of Business Research. 131, 441-452. DOI:

Braganza, A., Chen, W., Canhoto, A. I. & Sap, S. (2021). Productive Employment and Decent Work: The Impact of AI Adoption on Psychological Contracts, Job Engagement and Employee Trust. Journal of Business Research. 131, 485-494. DOI: 

Castillo, D., Canhoto, A. I & Said, E., (2020). The Dark Side of AI-powered Service Interactions: exploring the process of co-destruction from the customer perspective. The Service Industries Journal, 41 (13-14), 900-925. DOI: blog post

Ball, K., Canhoto, A. I., Daniel, E., Dibb, S., Meadows, M. & Spiller, K. (2020). Organizational tensions arising from mandatory data exchange between the private and public sector: The case of financial services. Technological Forecasting & Social Change, 155 (June) DOI: blog post 

Canhoto, A. I. & Clear, F. (2020). Artificial Intelligence and Machine Learning as business tools: factors influencing value creation and value destruction. Business Horizons, 63(1) DOI: blog post

Merendino, A., Dibb, S., Meadows, M., Quinn, L., Wilson, D., Simkin, L. & Canhoto, A. I., (2018). Big Data, Big Decisions: The Impact of Big Data on Board Level Decision-Making. Journal of Business Research, 93(December), 67-78. DOI: blog post

Quinton, S., Canhoto, A.I., Pera, R., Budhathoki, T. & Molinillo, S. (2018). Conceptualising a digital orientation: antecedents supporting SME performance in the digital economy, Journal of Strategic Marketing, 26(5), 427-439. DOI: blog post

Canhoto, A. I., Meadows, M., Ball, K., Daniel, E., Dibb, S., & Spiller, K. (2017). The role of customer management capabilities in public-private partnerships. Journal of Strategic Marketing, 25(5-6), 384-404 DOI: blog post

Canhoto, A. I., & Arp, S. (2017). Exploring the factors that support adoption and sustained use of health and fitness wearables. Journal of Marketing Management, 33(1-2), 32-60. DOI: blog post

Quinn, L., Dibb, S., Simkin, L., Canhoto, A. I. & Analogbei, M. (2016). Troubled Waters: The Transformation of Marketing in a Digital World. European Journal of Marketing, 50(12), 2103-2133. DOI: 10.1108/EJM-08-2015-0537 blog post

Canhoto, A. I., & Murphy, J. (2016). Learning from simulation design to develop better experiential learning initiatives – An integrative approach. Journal of Marketing Education, 38(2), 98-106. DOI: 10.1177/0273475316643746 blog post

Canhoto, A. I., Quinton, S., Jackson, P. & Dibb, S. (2016). The co-production of value in digital, university–industry R&D collaborative projects. Industrial Marketing Management, 56(5), 86–96. DOI: 10.1016/j.indmarman.2016.03.010

Canhoto, A. I. & Dibb, S. (2016). Unpacking the interplay between organisational factors and the economic environment in the creation of consumer vulnerability.  Journal of Marketing Management, 32(3-4), 335-356. DOI: 10.1080/0267257X.2015.1123759 blog post

Canhoto, A. I., vom Lehn, D., Kerrigan, F., Yalkin, C., Braun, M. & Steinmetz, N. (2015). Fall and redemption: Monitoring and engaging in social media conversations during a crisis. Cogent Business & Management, 2 DOI: 10.1080/23311975.2015.1084978 blog post

Canhoto, A. I. & Padmanabhan, Y., (2015). We (don’t) know how you feel – a comparative study of automated vs. manual analysis of social media conversations. Journal of Marketing Management, 31(9-10), 1141-1157. DOI: 10.1080/0267257X.2015.1047466 blog post 

Spiller, K., Ball, K., Daniel, E., Dibb, S., Meadows, M. & Canhoto, A. I. (2015). Carnivalesque collaborations: reflections on ‘doing’ multi-disciplinary research. Qualitative Research, 15(5), 551567. DOI: 10.1177/1468794114548946

Ball, K., Canhoto, A. I., Daniel, E., Dibb, S., Meadows, M. & Spiller, K. (2014). Working on the Edge: Remediation work in the UK Retail Travel Sector. Work, Employment and Society, 28(2), 305-322. DOI: 10.1177/0950017013490334 blog post

Dibb, S., Ball, K., Canhoto, A. I., Daniel, E., Meadows, M. & Spiller, K. (2014). Taking Responsibility for Border Security:  Commercial Interests in the face of e-Borders.  Tourism Management, 42(June), 50-61 DOI: 

Canhoto, A. I., Clark, M. & Fennemore, P. (2013). Emerging segmentation practices in the age of the social customer. Journal of Strategic Marketing, 21(5), 413-428.  DOI:10.1080/0965254X.2013.801609 blog post

Keitzmann, J. & Canhoto, A.I. (2013). Bitter-Sweet! Understanding and Managing Electronic Word of Mouth. Journal of Public Affairs, 13(2). 146–159. doi: 10.1002/pa.1470 blog post

Canhoto, A. I.& Clark, M. (2013). Customer service 140 characters at a time – the users’ perspective. Journal of Marketing Management, 29(5-6), 522-544 doi: 10.1080/0267257X.2013.777355 blog post

Canhoto, A.I. (2009). Safeguarding customer information: the role of staff. Journal of Consumer Marketing, 26(7), 487-495. DOI: blog post

Canhoto, A.I. (2008). “Barriers to segmentation implementation in money laundering detection” Marketing Review8 (2), pp.163-181. DOI: 10.1362/146934708X314136 blog post

Canhoto, A.I. & Backhouse, J. (2007). Profiling under conditions of ambiguity – an application in the financial services industry. Journal of Retail and Consumer Services, 14(6), 408-419. DOI: blog post

Books and book sections

Canhoto, A. I.  (2022). Approaches to emotion and sentiment analysis. n The SAGE Handbook of Digital and Social Media Marketing. Editors: Hanlon A, Tuten TL . 2: 127-145. Sage, London 28 Jun 2022

Quinton, S., Canhoto, A. I., & Budhathoki, T. (2016). What makes a digital innovator? In A. Jolly (Ed.), Growing Business Handbook (17th ed., pp. 20-26). London: IOD.

Nguyen, B., Simkin, L., & Canhoto, A. I. (2015). The Dark Side of CRM. Routledge

BallK., Canhoto, A. I., Daniel, E., Dibb, S., Meadows, M. & Spiller, K. (2015). The Private SecurDOIity State? Surveillance, Consumer Data and the War on Terror. Copenhagen Bu:

Canhoto, A. I. (2014). Issues to consider when using Social Media to collect qualitative data. In K. Woodfield (Ed.), Social Media in Social Research. London: NatCen Social Research.

Rose, S, Spinks. N. & Canhoto, A.I. (2014) Management Research – Applying the Principles. London, Routledge (blog post)

Canhoto, A.I. (2014).  Critical Examination of the Role of Private Actors in the Fight Against Money Laundering – the case of the UK Retail Banking industry in The Surveillance-Industry Complex: A Political Economy of Surveillance (Eds. Ball, K. and Snider, L.), Routledge (link)

Canhoto, A.I. and Backhouse, J. (2008) “General Description of the Process of Behavioural Profiling” in Profiling the European Citizen: Cross-disciplinary perspective (Eds. Hildebrandt, M. and Gutwirth, S.), Springer (link)

Canhoto, A.I. (2008) “Profiles in context: analysis of the development of a customer loyalty program and a risk scoring practice” in Profiling the European Citizen: Cross-disciplinary perspective (Eds. Hildebrandt, M. and Gutwirth, S.), Springer  (link)

Canhoto, A.I. (2007) “Ontology-based interpretation and validation of mined knowledge – Normative and cognitive factors in data mining” in Data Mining with Ontologies: Implementations, Findings and Frameworks, (Eds. Nigro, H.O., Cisaro, S. G. and Xodo, D.), Idea Group, Hershey PA [Abstract]

Canhoto, A.I. and Backhouse, J. (2005) “Anti Money laundering reporting and investigation – sorting the wheat from the chaff” In Intelligence and Security Informatics, Vol. 3495 (Eds, Kantor, P. B., Muresan, G., Roberts, F., Zeng, D. D., Wang, F.-Y., Chen, H. and Merkle, R. C.) Springer, Atlanta, GA, USA

Working papers, reports and other publications

Carrigan, M. and Canhoto, A. I. (2020) ‘Equipping PhD researchers for social media success‘. The London School of Economics and Political Science The Impact Blog

Canhoto, A.I. (2020) ‘Apple is starting a war over privacy with iOS 14 – publishers are naive if they think it will back down’, The Conversation, published 15th September 2020

Canhoto, A.I. (2019) ‘Facebook ten-year challenge: how our need to belong trumps our distrust of social media‘, The Conversation, published 6th February 2019

Canhoto, A.I. (2017) ‘What Jawbone’s demise can teach the fitness wearable market’, The Conversation, published 13th July 2017

Canhoto, A. I. and Quinton, S. (2016) ‘Research collaboration between universities and industry: Five practical principles to make it work‘. The London School of Economics and Political Science The Impact Blog

Canhoto, A. I. and Clark, M. (2016) ‘Role of social media in Business to Business’. Henley Centre for Customer Management

Canhoto, A.I. (2014) ‘With just a smartphone up your petticoat, you can now read Mills & Boon anywhere’, The Conversation, published 30th April 2014

Canhoto, A.I. (forthcoming), review of the book ‘Relationship Marketing: A Consumer Experience Approach’, Journal of Consumer Marketing

Canhoto, A.I. (2011), review of the book Marketing Accountability: How to Measure Marketing Effectiveness’ – published in the Journal of Product & Brand Management, 20(6), p499 [Blog]

Canhoto, A.I. (2011) “Joining the conversation – skills and technology to succeed in the connected market place” Powerchex March Newsletter, London

Canhoto, A.I. (2010) “The role of staff in protecting customer privacy” Powerchex 55, London

Backhouse, J., Canhoto, A.I., Demetis, D., Dyer, B. and Nardo, M. (2005) “Spotlight: New approaches to fighting money laundering” (4 volumes); AGIS programme JAI/2004/AGIS/182 [Full report]

Canhoto, A.I. and Backhouse, J. (2005) “Tracing the Identity of a Terrorist Financer” Fidis D2.2: set of use case and scenarios. T. Nabeth (ed) Fontainebleau, Insead

Canhoto, A.I. and Backhouse, J. (2005) “Tracing the Identity of a Money Launderer” Fidis D2.2: Set of use case and scenarios. T. Nabeth (ed) Fontainebleau, Insead

Canhoto, A.I. (2005) “Identity and Identification: suggestions for effective authentication” Powerchex: 2, London

Canhoto, A.I. and Backhouse, J. (2004) “Constructing Categories, Construing Signs – Analysing differences in suspicious transaction reporting practice” Information Systems Integrity Group, London School of Economics, London

Canhoto, A.I. and Day, J. (2003). Use of WebCT within the Ac100 course: Reflections on the 2002/2003 experience and recommendations for further development. London School of Economics: 36, London

Brodin, K., Barwise, P. and Canhoto, A.I. (2002) UK consumer responses to iDTV. London Business School: 49, London

Canhoto, A.I. (1994) Cost-benefit analysis of the Alqueva project. Faculdade de Economia da Universidade Nova de Lisboa Working Papers Series, Lisbon, Portugal

Canhoto, A.I. (1994) Cost-benefit analysis of government spending. Nova Economia. 8

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