Castillo, D., Canhoto, A. I. and Said, E. (2021) “Forced Chatbot Interactions – Investigating the Role of Customer Expectations in Assigning Attributions for Chatbot Failure” AIRSI2021 Artificial Intelligence & Robotics in Service Interactions Workshop, 12-14 July 2021, Zaragoza, Spain [Best Paper Award]
Castillo, D., Canhoto, A. I. and Said, E. (2019) “The Effect of Automated Service Interactions on Customer Value: A Review and Research Agenda” Academy of Management 2019, 9-13 August, Boston, Massachusetts, USA
Castillo, D., Canhoto, A. I. and Said, E. (2019) “Customer Value Co-creation and Co-destruction through Interactions with AI Technologies: A Proposed Research Framework” AIRSI2019 Artificial Intelligence & Robotics in Service Interactions: Trends, Benefits & Challenges Workshop, 8thJuly, Zaragoza, Spain
Canhoto, A. I. (2018) “The digital identity of Generation-Tagged” Big Data Surveillance Workshop, 4th-5thJune, Stirling, UK
Canhoto, A. I. and Chen, S. (2017) “The potential and limitations of contextual marketing for engagement in fashion retail” Academy of Management eMarketing SIG symposium, 23rd May, London, UK
Canhoto, A. I. (2016) “Of black boxes and frozen discourses – Development and implementation of a profiling algorithm” Academy of Management 2016, 5-9 August, Anaheim, California, USA
Mobile Shopping Services – The magic spell in multi-channel retailing?” AM2015, 7-9 July, Limerick, Ireland [recipient of the Best Paper in Track Award]
Bourkaib, M., Canhoto, A. I. and Chen, S. (2015) “Mobile Shopping Services – The magic spell in multi-channel retailing?” AM2015, 7-9 July, Limerick, Ireland [recipient of the Best Paper in Track Award]
Quinton, S., Canhoto, A. I., Molinillo, S., Pera, R. and Budhathoki, T. (2015) “The Digital Orientation of European SMEs: Initial Findings from an International Study” AM2015, 7-9 July, Limerick, Ireland [recipient of the Best Paper in Track Award]
Analogbei, M., Canhoto, A. I., Dibb, S., Quinn, L. and Simkin, L. (2015) “Is Marketing in the Digital Era Losing its Magic?” AM2015, 7-9 July, Limerick, Ireland
Canhoto, A. I., Dibb, S., Simkin, L., Quinn, L. and Analogbei, M. (2015) “Preparing for the future – how managers interpret the impact of digital technologies for marketing strategy”. HICSS-48, 5-8 January, Kauai, USA
Padmanabhan, Y., and Canhoto, A. I. (2014) “We (don’t) know how you feel – a comparative study of automated vs. manual analysis of social media conversations”. AM2014, 8-10 July, Bournemouth, UK [recipient of the Best Paper in Track Award as well as the Best Paper in Conference Award]
Canhoto, A. I., Dibb, S., Simkin, L., Quinn, L. and Analogbei, M. (2014) “Assessing the impact of social media in Marketing Information Systems”. AM2014, 8-10 July, Bournemouth, UK
Padmanabhan, Y., and Canhoto, A. I. (2014) “Studying sentiment in social media conversations using manual vs. automated approaches”, CAQDAS, 1-3 May 2014, University of Surrey, UK
Spiller, K., Ball, K., Daniel, E., Dibb, S., Meadows, M. and Canhoto, A. I. (2014) “How was it for your?: Carnivalesque in reflections on a Multi-Disciplinary Surveillance and Organization Research Project”, 6th Biannual Surveillance and Society Conference, 24-26 April, Barcelona, Spain
Quinton, S. and Canhoto, A. I. (2014) “Where both ends meet, a collaborative approach to developing a digital research agenda”. Paper presented at the E-Marketing SIG, Academy of Marketing workshop ‘Aligning research with practice’, London, January.
Canhoto, A. I. and Kietzmann, J. (2013) “How do I know? – Assessing the reliability and validity of micro blogging data”, Digital Research Conference, 9-10 September, Oxford, UK
Ball, K., Canhoto, A. I., Daniel, E., Dibb, S., Meadows, M. and Spiller, K. (2013) “Taking Responsibility – The Role of Banks in Anti Money Laundering and Counter Terrorism Financing”, Academy of Management Annual Meeting, 9-13 August, Orlando (FL), USA
Canhoto, A.I., vom Lehn, D., Kerrigan, F. and Yalkin, C. (2013) “The Domino Effect: Refining social media analytics for crisis management” Academy of Marketing Conference , 9-11 July, Cardiff, UK
Ball, K., Canhoto, A. I., Daniel, E., Dibb, S., Meadows, M. and Spiller, K. (2013) “Shared skills, shared value? An investigation of the relevance of marketing for crime detection”, Academy of Marketing Conference, 9-11 July, Cardiff, UK
Canhoto, A. I., Clark, M. and Fennemore, P. (2012) “An investigation of emerging segmentation practices in the age of the social customer”, Academy of Marketing – CRM and Segmentation SIG workshop, 1 November, Oxford, UK
Canhoto, A. I., Clark, M. and Fennemore, P. (2012) “Emerging applications of social media in customer management”, International Colloquium on Relationship Marketing, 24-27 September, Nottingham, UK
Canhoto, A. I. and Kietzmann, J. (2012) “A Conceptual Investigation of the Value of Social Media Data as a Source of Customer Insight”, Academy of Marketing Conference, 3-5 July, Southampton, UK [recipient of the Best Paper in Track Award] [Blog Post] [Presentation]
Canhoto, A. I. and Clark, M. (2012) “Customer service 140 characters at a time – the users’ perspective”, Academy of Marketing Conference, 3-5 July, Southampton, UK [Presentation]
Canhoto, A. I. (2012) “Follow me – Using Twitter to extend learning among post-graduate students”, 3rd Joint Research Conference Brookes-Burgundy, 30 May, Oxford, UK [Blog Post] [Presentation]
Canhoto, A. I. (2011) “Towards a taxonomy of risks associated with the provision of financial services to criminals and terrorists”, 29th Cambridge International Symposium on Economic Crime, 4-11 September, Cambridge, UK
Canhoto, A. I. (2011) ““Middle Men – a critical examination of the role of commercial organisations in the fight against terrorism: challenges, limitations and consequences”, Global Insecurities Conference, 5-6 September, Leeds, UK
Canhoto, A. I. and Clark, M. (2011) “The state of complaint management research – Review and research directions”, Academy of Marketing Conference, 5-7 July, Liverpool, UK
Ball, K., Canhoto, A. I., Daniel, E., Dibb, S., Meadows, M. and Spiller, K. (2011) “The Impact of UK Border Security Controls on Passenger Carriers’ Relationships with Stakeholders”, Academy of Marketing Conference, 5-7 July, Liverpool, UK [Presentation]
Canhoto, A.I. (2010) “Defining and Avoiding Bad Customers in an Economic Recession”, 18th International Colloquium in Relationship Marketing, September, Henley-on-Thames, UK
Canhoto, A.I. (2010) “A critical examination of AML profiling practices in UK retail banking”, Political Economy of Surveillance Conference, September, Milton Keynes, UK
Canhoto, A.I. (2010) “Modelling Consumer Behaviour in a Temporary Scenario: the Challenges of Predicting Credit Worthiness During a Financial Crisis”, Academy of Marketing, July, Coventry, UK
Canhoto, A.I. (2010) “Managing the Temporary Deterioration of Customer Profitability: the case of the credit crunch”, EMAC 2010, June, Copenhagen, Denmark
Canhoto, A.I. (2009) “Methodological Issues of Researching Meaning in Organisations”, EURAM 2009, May, Liverpool, UK
Canhoto, A.I. (2009) “A Behavioural Approach to Study Meaning in Organisations”, 11th International Conference on Informatics and Semiotics in Organisations, IFIP WG8.1 Working Conference (ICISO 2009), April, Beijing, China
Neale, L., Hofacker, C., Hunter, L., Hudson, K., Murphy, J. and Canhoto, A.I. (2008) “The Google Online Marketing Challenge: a global real-world teaching and learning tool”, Society for Marketing Advances 2008 Annual Conference, November, Florida, USA
Canhoto, A.I. (2008) “Technical, organisational and cognitive barriers in profiling”, Academy of Management Annual meeting, August, California, USA
Murphy, J., Hunter, L., Hofacker, C., Lavin, M., Voorhees, C. and Canhoto, A.I. (2008) “The Google Online Marketing Challenge: a global teaching and learning initiative”, with Jamie Murphy, Lee Hunter, Charles F. Hofacker, Marilyn Lavin and Clay Voorhees, Summer Conference of the American Marketing Association, August, California, USA
Canhoto, A.I. (2007) “Detecting undesirable customers: Context and cognition in profiling”, EURAM, May, Paris, France
Canhoto, A.I. (2007)”Lessons from theory and insights from practice on the effectiveness of segmentation strategies in the UK financial industry: the case of money laundering and terrorism financing”, Academy of Marketing Research Workshop, May, Milton Keynes, UK
Baptista, J., Backhouse, J. and Canhoto, A.I. (2006) “Impact of intranets on employee perception and behaviour: a case study in a UK bank”, International Conference Information Systems, December, Milwaukee, USA
Baptista, J., Backhouse, J. and Canhoto, A.I. (2006) “Intranet institutionalisation and organisational trust: a longitudinal case study in a UK bank”, Academy of Management Annual meeting, August, Atlanta, USA
Canhoto, A.I. (2006) “Les uns et les autres – The role of personal and organizational circumstances in knowledge development and acquisition” International Conference on Organizational Learning, Knowledge and Capabilities, March, Warwick, UK
Backhouse, J., Canhoto, A.I., Demetis, D. and Dyer, B. (2005) “Actions and transactions – Detecting financial crime by behaviour profiling” 23rd International Symposium on Financial Crime, September, Cambridge, UK
Canhoto, A.I. (2005) “Information Processing and Decision Making in Financial Intelligence: A Semiotic Approach to Financial Crime Investigation” 7th Alternative Perspectives on Finance Conference, August, Kilkenny, Ireland
Canhoto, A.I. (2005) “New approaches to fighting Money Laundering” FIDIS WP7 Workshop Profiling, March, Brussels, Belgium
Canhoto, A.I. (2004)”The use of profiling in detecting and preventing money laundering” FIDIS WP8 Workshop Identity and Crime, December, Fontainebleau, France
Canhoto, A.I. (2004) “The social construction of categories – the role of communities of practice in the development of a money laundering profile” Social Studies of Finance workshop, October, Edinburgh, UK
Canhoto, A.I. (2004) “The social construction of categories – implications for information systems development in the financial services industry” Risk and regulation Research student conference, September, London, UK
Canhoto, A.I. (2004) “Neurotic managers: in search of the technological solution for organizational problems”, Invited special lecture, April, Evora, Portugal
Canhoto, A.I. (1995) “Cost-benefit analysis of the Alqueva project”, Environment Workshop, November, Faculdade de Economia da Universidade Nova de Lisboa, Portugal
Ana Canhoto 
I read this paragraph fully about the resemblance of most recent and earlier technologies,
it’s awesome article.
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