Resources regarding the impact of Covid19 on consumers and businesses

I started a compiling a list of data sources, reports and other resources related to the Covid19 crisis and the likely consequences for businesses and consumers. This list is both to help me understand what is happening, and to help me have an informed opinion on what needs to be done to minimise the societal and economic … Continue reading Resources regarding the impact of Covid19 on consumers and businesses

March 2020 round-up

At the beginning of the month, I wrote in my journal that March would be a month in two halves. And it was. But not at all as I had imagined it would be. To be fair, my months rarely pan out as planned. But, boy, has this month been unexpected?!   The first half … Continue reading March 2020 round-up

New paper: Organisational tensions arising from mandatory data exchange between the private and public sector: The case of financial services

While many aspects of life have come to a standstill, due to Covid19, others continue to play out. Some of those things feel very much out of context, when they arrive in my inbox, for instance – just like the sea shell that I found while emptying the pockets of my son’s school uniform jacket. … Continue reading New paper: Organisational tensions arising from mandatory data exchange between the private and public sector: The case of financial services

The new normal. How can I help you?

Today, is the first day of Spring. It is also the first day of what will be our new normal for a long time to come. The kiddo is starting home schooling today, and has a streamed class later on (though, right now, we are both on the sofa, not feeling our best). The teen … Continue reading The new normal. How can I help you?

How sharing photos on social media can improve well-being of older citizens

Last week I followed, briefly, the suggestions shared via the hashtag #Selfisolationhelp, on how to keep in touch with distant relatives, during the Covid19 crisis. By and large, the comments discussed different uses of digital technology to stay in touch with relatives and friends; with a great many of these focusing on older citizens, for … Continue reading How sharing photos on social media can improve well-being of older citizens

Role of robot appearance vs behaviour on users’ perception

Robots are increasingly playing a role in customer service – be it taking orders in restaurants, providing information in banks, or delivering items in hotels. For the investment in customer service robots to be worthwhile, though, customers need to enjoy interacting with them, and they need to trust them. A robot’s appearance has a key … Continue reading Role of robot appearance vs behaviour on users’ perception

February 2020 round-up

February was good.   There were some moments of intense sadness, for instance, following the news that Caroline Flack had committed suicide. But, overall, February was a month with a definite sense of momentum at work, with several pieces falling into place. It was also a month with a sense of fun, which even included … Continue reading February 2020 round-up