Exploring digital technology interactions between residents and the Royal Borough of Kensington and Chelsea council, during Covid-19

Yesterday, I went to London with my colleagues Danae Manika and Donna-Marie Holder, to deliver a presentation to the Adult Social Care and Health Select Committee of the Royal Borough of Kensington and Chelsea (RBKC), on the emerging findings from a research project that we all have been working on, alongside two other colleagues: Emma Wainwright and Geraldine Cohen.

The project is entitled “Exploring digital technology interactions between residents and the Royal Borough of Kensington and Chelsea council, during Covid-19”, and was funded by the Global Lives Research Centre. It aims to understand RBKC’s residents’ expectations and experiences of using digital technologies during Covid-19 to interact with the council, and to explore potential implications on wellbeing.

Our research is shining a spotlight on the different needs of residents living within 500 meters of the Grenfell Tower and those living elsewhere in the Borough, when using digital technology to interact with Borough services.

This research is important.

It can make a real positive impact on the lives of the residents, while also helping the Borough make the most of their limited resources. But we are still at a very early stage: we conducted only 7 interviews, so far, and continue to collect social media and other data.

If you can help us get in touch with residents in the Borough, particularly those living within 500 metres of the Grenfell Tower, please let me know. You could help us help them.