Using machine learning to identify learners at risk, and develop targeted interventions

Education is linked to higher salaries, increased job satisfaction, and better health outcomes. It prepares learners to tackle complex societal problems and can address regional skills’ gaps. Thus, being able to identify leaners at risk of not progressing on their studies, or even dropping out of their courses, is of critical importance for the learners … Continue reading Using machine learning to identify learners at risk, and develop targeted interventions

New paper: Stakeholders of the World, Unite!: Hospitality in the time of COVID-19

The Covid-19 pandemic has wreaked havoc with many industries, but few have suffered more than the hospitality industry. Not only has leisure travel all but disappeared, but businesses, too, have cancelled all meetings, conferences and other bookings. And, with the lack of clarity about operating conditions, and about evolving customer preferences, hotels are facing an … Continue reading New paper: Stakeholders of the World, Unite!: Hospitality in the time of COVID-19

New paper: Gigification, job engagement and satisfaction: the moderating role of AI enabled system automation in operations management

Weifeng Chen, Ashley Braganza, Serap Sap and I have investigating how Artificial Intelligence (AI) impacts on work (as opposed to jobs) and workers. Previously, we had found that AI-enabled work automation caused significant uncertainties for workers, and a change in the relationship between workers and their employers, towards independence between the two parties. Building on that work, … Continue reading New paper: Gigification, job engagement and satisfaction: the moderating role of AI enabled system automation in operations management

Issues to consider when using social media to collect qualitative data

Back in 2014, I contributed a short article for the book “Social Media in Social Research: Blogs on Blurring the Boundaries”. Recently, I found myself going through these same points with someone, who is looking at using social media data for a research project. In case this is useful for others in similar situation, here … Continue reading Issues to consider when using social media to collect qualitative data

Blogging as an academic – what not to do

This week marked the 11th anniversary of this blog. For the past few years, on this week, I have published blog posts encouraging others to blog, and sharing some tips, based on my experience. However, the past year has been so different from the usual that I thought that I might do something a little bit different, here, … Continue reading Blogging as an academic – what not to do

Social media and academia – podcast

This is a very interesting interview / chat between Mark Carrigan and Inger Mewburn about the significance of social media for academics, and some of the associated challenges. Mark Carrigan is a social theorist at Cambridge University, and he is also the author of the book “Social Media for Academics”. [Side note: I am organising … Continue reading Social media and academia – podcast

Sources of customer dissatisfaction in AI-powered service interactions

Chatbots are everywhere, and used in every industry. They promise to improve customer service, by offering 24-hour service and quick answers, at a fraction of the cost of their human counterparts. Reality is, however, less… polished.   Even a bit frustrating. In the paper “The dark side of AI-powered service interactions: exploring the process of … Continue reading Sources of customer dissatisfaction in AI-powered service interactions

New paper: Organisational tensions arising from mandatory data exchange between the private and public sector: The case of financial services

While many aspects of life have come to a standstill, due to Covid19, others continue to play out. Some of those things feel very much out of context, when they arrive in my inbox, for instance – just like the sea shell that I found while emptying the pockets of my son’s school uniform jacket. … Continue reading New paper: Organisational tensions arising from mandatory data exchange between the private and public sector: The case of financial services

Recent publications #2

A couple of years ago, I published a blog post giving an overview of the academic work that I had published recently. That led up to very interesting conversations and collaborations. So, I thought that I should write a short update on what I have published in the last couple of years. Let’s start with the … Continue reading Recent publications #2