Conversations with AI – Where functional meets emotional value

BBC News has an interesting article about AI, entitled “The AI companions you can have conversations with”. These “AI companions” are a form of conversational AI which, like Alexa, can interact with users through voice recognition and natural language processing. However, unlike Alexa, they can also recognise emotion and use empathy to craft their interactions. … Continue reading Conversations with AI – Where functional meets emotional value

Leveraging AI in Customer Interfaces: Insights from Consumer Perception Research

Artificial intelligence (AI) is revolutionizing customer interface through chatbots, voice assistants, and other conversational agents. As these technologies become more human-like in how they respond to our queries, even adapting to specific speaking styles, it becomes even more important to understand consumer perceptions and responses to these interactions. I want to share with your three papers … Continue reading Leveraging AI in Customer Interfaces: Insights from Consumer Perception Research