[Miscellany] Social media photos as speech; designing chatbot conversations; shout out to ‪@BoE_Research

The changing nature of photographs in the age of social media When I was growing up, photos were something that we staged carefully; that we took in small numbers; and that we had to wait a long term to see. They marked specific moments.   Nowadays, we take lots of photos that we can see … Continue reading [Miscellany] Social media photos as speech; designing chatbot conversations; shout out to ‪@BoE_Research

Customer satisfaction with chatbots: the surprising role of speed

Modern life demands speed, right? We eat, speak and walk faster than we used to. We are disappointed if our favourite online store does not offer next day delivery (even if, pragmatically, we could very well wait). And we want 24/7 customer service so that we can get instant replies to our queries.   However, … Continue reading Customer satisfaction with chatbots: the surprising role of speed