Talk by UK Country Manager for Amazon, Doug Gurr

Amazon is much maligned for the effect it has on small retailers (not just bookstores), how it treats its warehouse workers, tax avoidance and other controversies. But one thing is true: it has amazing customer service.   I have been on the receiving end of great customer service from Amazon on numerous occasions and, again, this … Continue reading Talk by UK Country Manager for Amazon, Doug Gurr

The challenging research-shopper

The Financial Times reported that Amazon is investing in new warehouses, operations and systems, in order to be able to offer same-day delivery. Subsequently, analysts (for instance, here) predicted that this would be the final nail in the coffin of local high-street retailers – i.e., that once customers are able to get their goods within … Continue reading The challenging research-shopper