Yesterday, while I was doing some grocery shopping at my local supermarket, I couldn’t help notice the security guard. Every time I turned a corner, there he was. When I picked up some items and moved on, there he was. When my eyes were browsing the shelves for a particular product, there he was.
At first, I felt really self-conscious: is there something about me that makes me look like a shoplifter?
Then, I became quite angry: I am giving this shop my money, and they are treating me like a criminal?
Now, I don’t question their right to protect their property. In fact, I appreciate it, as I am pretty sure that any losses that they experience through shoplifting are passed on to me as the customer. But I am not a shoplifter, and I don’t like to be treated like one.
I felt really uncomfortable and cut my visit short, leaving the shop with a few essentials, and a lot of resentment. I can’t say that I will not be back, as I do like this shop’s fresh produce selection. And I trust them. But I will think twice about going in there for other products.
I would never want the security guard to be penalised in any way, as I am sure that he is just being over-zealous. Or, maybe, I am just being over-sensitive. Still, I can’t help thinking that something ought to be done, to improve the customer experience.
What would you do?