Drivers of acceptance of AI vary with type of service setting

Not all consumption settings are the same. They can range from situations where we can easily evaluate what we are consuming (for instance, buying a new car), to situations where we can only evaluate what we are consuming afterwards (for instance, renting a car), as well as situations where we will struggle to evaluate what … Continue reading Drivers of acceptance of AI vary with type of service setting

When consumers feel powerless about a situation, their attitude changes

I came across Dr Kristin Laurin’s work on rationalisation when she participated in episode 125 of the You Are Not So Smart podcast.   She found that people’s core beliefs change when they feel powerless about the situation that they find themselves in. This occurs via a process of rationalisation – i.e., we try to … Continue reading When consumers feel powerless about a situation, their attitude changes

What do Facebook and Youtube have in common with 19th century cameras?

Many of us may worry that less than flattering images about ourselves will find their way to Facebook or Youtube. I know I do. After all, most people have a camera on them, all the time (their phones). And it only takes a few clicks to post a picture or video online.   So, it … Continue reading What do Facebook and Youtube have in common with 19th century cameras?