[Miscellany] Not smart; not oil; not AI

The connected home is not smart I only noticed this now; but, it seems that, when Google merged the Home and Nest divisions, it rebranded the connected home from ‘smart’ to ‘helpful’. The announcement said: Today, we’re committing to that goal by bringing the Home products under the Nest brand. Our first step as Google … Continue reading [Miscellany] Not smart; not oil; not AI

The suspected use of AI makes people trust others less

With Artificial Intelligence (AI) promising to bring analytical power and cost savings to many customer facing functions, it is pertinent to ask how the deployment of AI impacts on the image of people / brands. For instance, if consumers believe that your online profile was developed by AI, does that impact on how they see … Continue reading The suspected use of AI makes people trust others less

Day in the Life of an Academic #9: All sorts of meetings

It’s time to offer you a peak into yet another facet of an academic’s life, with another “Day in the Life” post. This time, a post looking at Wednesday, October 30th: a day that was full of meetings. I woke up at 5ish, and got ready to go to work: I have a meeting in … Continue reading Day in the Life of an Academic #9: All sorts of meetings

What it feels like when the computer knows more than you

I have been thinking and talking about artificial intelligence a lot, this past week. For instance, on Wednesday, I went to the Parliament with two other colleagues from Brunel, to talk about the impact of AI on workers, work and the workplace; and, on Thursday, with those same colleagues, we hosted a workshop to examine … Continue reading What it feels like when the computer knows more than you

The impact of the type of task on AI acceptance and use

Earlier this week, the FT Advisor reported on a study by Openwork, which showed that “despite a surge in robo-solutions in the market consumers still prefer face-to-face advice when it comes to planning their finances”. According to the study, “71 per cent (of respondents) had concerns robo-advice would not be appropriate for their financial needs … Continue reading The impact of the type of task on AI acceptance and use

The potential of AI for customer facing applications

There is considerable interest regarding the potential of AI for various customer facing tasks, from market prospecting, to sales and after-sales. But there are also considerable technical limitations to keep in mind, when planning the deployment of AI-powered solutions to carry out tasks that have a direct impact on the customer experience. If deployed in … Continue reading The potential of AI for customer facing applications

[Miscellany] AI survey, AI summit and AI Workshop

This week, a collection of miscellaneous notes related to Artificial Intelligence.   1. AI survey The Artificial Intelligence Research Centre, at Brunel Business School, is looking at the impact of AI on the nature of work and the relationship between workers and their employers (my branch of work concerns on the consequences of these changes … Continue reading [Miscellany] AI survey, AI summit and AI Workshop