Payment options influence customer perceptions

My local coffee shop has this notification, on the door: When I spotted this notice, I thought “That’s annoying. Why can’t I pay for my coffee with cash?”, which is bizarre because I rarely use cash these days. I usually pay for my coffee with card or app. Actually, I can’t remember the last time … Continue reading Payment options influence customer perceptions

The rise and fall of cash machines

Back in 1997, my husband and I missed a flight from Barcelona to Paris because we did not have enough Spanish pesetas* to pay for the taxi from the hotel to the airport. You see, in those days you needed to pay for taxis (and many other things) with actual notes or coins. And to … Continue reading The rise and fall of cash machines