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Ana Canhoto

Social scientist researching, writing, teaching and learning about digital technology in everyday life

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Tag: Northern lights

February 2023 round-up

February was a full-on teaching month. And book writing month. And pass the Calpol and tissues month. I am soooo glad that I chose “cheerful” as my word for the year! It sure came in handy this month, reminding me to embrace the whimsical. For instance, it inspired to me go out, to look for … Continue reading February 2023 round-up

Posted on March 6, 2023March 4, 2023 by anacanhotoPosted in PersonalTagged cheerful, February, Northern lights, Round up. 1 Comment

Recent Posts

  • Beyond “Sorry, I Didn’t Understand” – How to Handle Chatbot Errors
  • Data quality as a situated and relational attribute
  • August 2026 round-up
  • July 2026 round-up
  • New paper: Navigating generative AI in service research: the effectiveness–legitimacy matrix

Top Posts & Pages

  • Research Project: The role of social media in customer service
  • Book review “Deep Work” by Cal Newport
  • Day in the Life of an Academic #6: new job
  • March 2015 round-up
  • Impact of the economic recession on marketing – B2C vs. B2B
  • Data, not knowledge
  • Slides from “How to improve the world, on a small budget” talk
  • Coca-Cola: When it comes to customer feedback, negative is more valuable than positive
  • Publications
  • When more is more – the value of AI explanations for credence products

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