When the firm’s customer is the public’s enemy

Sometimes, good customers do bad things. I mean, they do things that are good for the business, but which may have negative consequences for the wider public. In those cases, the government may intervene and demand that the firm acts in a way that meet the government’s goals (regarding the public good) but which runs contrary … Continue reading When the firm’s customer is the public’s enemy

New book: The Private Security State

I am delighted to let you know about the publication of the book “The Private Security State? Surveillance, Consumer Data and the War on Terror”. This book is the outcome of a large research project led by Professor Kirstie Ball, at the Open University, and which I was part of. This project looked at the … Continue reading New book: The Private Security State

Balancing compliance and marketing relationships in the air travel industry

If you have flown in and out of the UK in the last couple of years, you might have noticed that you need to provide your passport details well ahead of travel. Yet, you don’t have to do this when you travel between other destinations, say between Lisbon and Paris. The reason you need to … Continue reading Balancing compliance and marketing relationships in the air travel industry