Spotted elsewhere: How dark web marketplaces work

What? A blog post about the dynamics of dark web marketplaces, authored by Joel Montenegro whom, I understand, is an investor at a venture capital firm Where? Posted on Twitter by Maha Shaikh (@Open_Sourcing), whom you should definitely follow if you are interested on matters of open sourcing, open innovation, and communities of practice. … Continue reading Spotted elsewhere: How dark web marketplaces work

New presentation on slide share: 3 reasons to embrace negative customer feedback

Inspired by Mark Schaefer's podcast episode number 41 (get it here), I decided to convert one of my blogposts into a slide share presentation, to increase its reach. The original blogpost is here. And here is the presentation (which is also available here): I am very keen to hear your views: What do you think of this … Continue reading New presentation on slide share: 3 reasons to embrace negative customer feedback

What I am reading: Social Media Marketing – Theories & Applications

This weekend I started reading Stephan Dahl’s latest book: ‘Social Media Marketing – Theories & Applications’ (affiliate link here). In the Introductory chapter, having discussed several well-known success stories such as Spotify and Groupon, as well as social media crisis such as #askJPM or #askBG, the author says: “(M)any of the qualities ascribed to social … Continue reading What I am reading: Social Media Marketing – Theories & Applications

We need a new Facebook button. Or a new definition of ‘like’.

Last week, a friend lost a very close relative. She made a related post on Facebook, which quickly accumulated over 100 comments with various messages of sympathy and encouragement, and nearly 400 likes. Likes! Dicitonary.com is telling me that to like something is to 'take pleasure' in it; which, obviously, is not what the well-wishers … Continue reading We need a new Facebook button. Or a new definition of ‘like’.

Dear @marksandspencer: I am not a shoplifter

Yesterday, while I was doing some grocery shopping at my local supermarket, I couldn’t help notice the security guard. Every time I turned a corner, there he was. When I picked up some items and moved on, there he was. When my eyes were browsing the shelves for a particular product, there he was. At … Continue reading Dear @marksandspencer: I am not a shoplifter