The potential and limitations of AI in home care – the users’ view

This week, the English parliament approved a new “health and social care” tax, corresponding to an increase in National Insurance contributions from 12% to 13.25% of salary (i.e., a whopping 10.4% increase!!). This increase is to pay for the home care needs of older people, disabled citizens, and others with high care needs. That is, for carers … Continue reading The potential and limitations of AI in home care – the users’ view

New paper “Digital strategy aligning in SMEs: A dynamic capabilities perspective”

Several years ago, Sarah Quinton, Rebecca Pera, Sebastián Molinillo, Lyndon Simkin and I set out to investigate how small and business organisation (SMEs) adopt digital technology, and how they adapt their strategy to succeed in the digital environment. While there is a significant body of work on digitalisation, it tends to focus on large organisations, … Continue reading New paper “Digital strategy aligning in SMEs: A dynamic capabilities perspective”

July and August 2021 round-up

July and August definitely had a taste of “wrapping and moving on”, for me. I wrapped up a long running writing project and started a new one; I wrapped up the academic year and prepared the new one; I wrapped up the divisional lead role and planned for the next stage; and so on and … Continue reading July and August 2021 round-up

About choice of words and citation levels

I have been thinking a lot about “labels”, recently – about how they are subjective, and about how they have consequences. For instance, calling July 19th “Freedom Day” doesn’t really mean that Covid-19 is no longer prevalent, or dangerous. Cases, hospitalisations or, indeed, deaths, didn’t dramatically drop between Sunday 18th and Monday 19th. Yet, the “Freedom Day” … Continue reading About choice of words and citation levels

Drivers of acceptance of AI vary with type of service setting

Not all consumption settings are the same. They can range from situations where we can easily evaluate what we are consuming (for instance, buying a new car), to situations where we can only evaluate what we are consuming afterwards (for instance, renting a car), as well as situations where we will struggle to evaluate what … Continue reading Drivers of acceptance of AI vary with type of service setting

My anti-racist journey – 1 year in

This post was inspired by Sarah Hart-Unger’s reflection of her own journey towards learning more about structural racism, in the aftermath of George Floyd’s death; and triggered by the disgusting racist comments made by fans of the England team, in the wake of the Euro2020 finals. It is not an “how to” post, and I … Continue reading My anti-racist journey – 1 year in

Social media marketing vs User generated content vs Electronic word of mouth – Crib sheet

It’s that time of the year when I am supervising dissertation projects. And, again, I find myself clarifying the difference between three terms that often get confused and wrongly used as synonyms: Social media marketing (SMM), user generated content (UGC) and electronic word of mouth (eWoM). So, I ended up creating this table for my … Continue reading Social media marketing vs User generated content vs Electronic word of mouth – Crib sheet

What I have been reading #4

10th book of 2021 - “Reservoir 13” by Jon McGregor. I read this book for the book club created by my friend Regina Duarte. It was a very surprising read. On the surface, it seems that this is a murder mystery, examining the disappearance of a 13 year old girl, who was holidaying in a … Continue reading What I have been reading #4

Technological disruptions in services

When our fridge broke down, at the end of last month, the job of finding a replacement was made a lot easier by the existence of websites, and significantly more interesting by the existence of augmented reality. With the former, we could gather lots of information about each fridge’s features and their availability, which helped … Continue reading Technological disruptions in services