Last month, I had the honour of delivering a keynote talk, at the Digital Marketing Colloquium, on the topic of “Researching and shaping the future of AI-Powered Service Interactions”. I explored the challenges and opportunities of doing research in this field, driven by a question that a colleague asked me back in 2018, and which has informed … Continue reading Researching and shaping the future of AI-Powered Service Interactions
The AI Dancefloor revisited: adoption of Generative AI
Venture capital firm Andreessen Horowitz (AZ) shared insights from interviews and surveys that they conducted with Fortune 500 companies about adoption of Generative AI. While we need to treat the AZ findings with care, because the company did not disclose details of the methodology and has vested interests in the information shared, the article still provides … Continue reading The AI Dancefloor revisited: adoption of Generative AI
March 2024 round-up
March had its fair share of highs and lows, as you can see below. In particular, I was reminded that, even after all of these years, I still manage to grossly underestimate how long it takes me to develop a paper and to prepare a talk. Alas, at least there were no illnesses or major … Continue reading March 2024 round-up
[Miscellany] IWD 2024: Women spies, Barbie v Oscars, and online gender harassment
In honour of International Women’s Day 2024, I thought I would share with you the links to three really interesting stories about women. 1 The secret lives of MI6’s women spies A FT Weekend podcast episode about what it’s like for women to work in espionage. It discusses how difficult it is to be taken … Continue reading [Miscellany] IWD 2024: Women spies, Barbie v Oscars, and online gender harassment
February 2024 round-up
February is one of my favourite months of the year: the days are visibly getting lighter, the flowers are coming through, and… it’s my birthday. What’s not to like? This month’s productivity was a bit disrupted due to health issues in the family, and technical problems. Still, I managed to tick off various items from … Continue reading February 2024 round-up
Current research projects
I thought I would share an overview of the projects that I am working on. In some, I play a minor role; in others, a leading one. But, for all of them, I would be delighted to hear from others interested in the field, particularly regarding funding opportunities and access to data. All the projects … Continue reading Current research projects
Accountability for chatbot errors: Air Canada’s legal battle
When Air Canada’s chatbot gave wrong information to a customer, and the customer complained, the airline argued that it was not responsible for the chatbot’s mistakes. They tried to get away from honouring the wrong information provided by the chatbot, saying that the customer should have consulted the company’s website instead. Canadian courts disagreed, and … Continue reading Accountability for chatbot errors: Air Canada’s legal battle
Conversations with AI – Where functional meets emotional value
BBC News has an interesting article about AI, entitled “The AI companions you can have conversations with”. These “AI companions” are a form of conversational AI which, like Alexa, can interact with users through voice recognition and natural language processing. However, unlike Alexa, they can also recognise emotion and use empathy to craft their interactions. … Continue reading Conversations with AI – Where functional meets emotional value
January 2024 round-up
I hope your 2024 got off to a great start. Mine was very much a month in two halves: the first had a lot of momentum and I got many things ticket off from my to do list vs. the second, where things started to stall and I failed to make significant progress on a … Continue reading January 2024 round-up
Open Call to managers and to business researchers: your testimonials and suggestions, for my Research Methods module, please
Inspired by my colleague Chirantan Chatterjee, I am making an #OpenCall for suggestions of resources for my Research Methods module, which is starting this week. Over 11 weeks, 96 MSc Management students will be exploring the relevance of research for managers, and how to plan and execute a research project. The first assessment is a mini literature … Continue reading Open Call to managers and to business researchers: your testimonials and suggestions, for my Research Methods module, please
Ana Canhoto 