[Miscellany] Apple vs ad tracking industry, Online attention crisis, and eating out trends

I am getting the first part of my Covid-19 vaccine on Friday*. I heard that some people feel unwell a few hours later - so, I booked it for Friday morning, and cleared my diary for Friday afternoon and Saturday. I can't stop marvelling at how quickly scientists have come up with a vaccine for … Continue reading [Miscellany] Apple vs ad tracking industry, Online attention crisis, and eating out trends

The cultivation of digital resignation

I read two things recently that made me think about the New Media & Society paper by Draper and Turow, entitled ‘The corporate cultivation of digital resignation’. In this paper, published in 2019, Nora A Draper and JosephTurow look at the role of companies in sustaining or, at least, amplifying the phenomenon of digital resignation. … Continue reading The cultivation of digital resignation

Miscellany: Webinar video, research news, and GOV.UK updates

I have put together a short blog post with some odds and ends that I have been meaning to share with you. Webinar video – How to improve the world on a small budget To start with, here is the video from the talk on “How to improve the world, on a small budget” that … Continue reading Miscellany: Webinar video, research news, and GOV.UK updates

What I have been reading #3

7th book of 2021 - “The Vanishing Half” by Brit Bennett. This is the story of twin sisters, Stella and Desiree, of mixed race but with very light skin. Identical and once inseparable, they end up following very different paths, when one is mistaken for white and offered a secretarial job where she starts mingling … Continue reading What I have been reading #3

New paper: Stakeholders of the World, Unite!: Hospitality in the time of COVID-19

The Covid-19 pandemic has wreaked havoc with many industries, but few have suffered more than the hospitality industry. Not only has leisure travel all but disappeared, but businesses, too, have cancelled all meetings, conferences and other bookings. And, with the lack of clarity about operating conditions, and about evolving customer preferences, hotels are facing an … Continue reading New paper: Stakeholders of the World, Unite!: Hospitality in the time of COVID-19

March 2021 round-up

The days are definitely brighter and warmer, now that we are in March. And we even had a couple of really warm days, which came just in time for us to enjoy the easing of the 3rd lockdown, in England. Life certainly feels easier, and more pleasant than a few months ago. We have been … Continue reading March 2021 round-up

Video of LinkedIn Live “The Value of Customer Feedback”

Yesterday, I joined the entrepreneur (and a former student of mine!), Yekemi Otaru, for a LinkedIn Live show, to talk about the importance of Customer Feedback, and how to collect it. I really enjoyed chatting with Kemi. We covered a lot of ground on various aspects related to the importance of customer feedback for insight, … Continue reading Video of LinkedIn Live “The Value of Customer Feedback”

Join me this Thu, Mar 25th, 12 noon (UK), for a LinkedIn Live show on “The Value of Customer Feedback for Brands

This Thursday, March 25th, I am joining Yekemi Otaru for a LinkeIn Live show to explore “The Value of Customer Feedback for Brands”. We will discuss issues such as: How businesses can obtain, and use, customer feedback to drive better customer relationships Different ways of getting customer feedback, and the pitfalls and benefits of each … Continue reading Join me this Thu, Mar 25th, 12 noon (UK), for a LinkedIn Live show on “The Value of Customer Feedback for Brands

Incredible coincidence, or creepy personalisation

Several weeks ago, I added an event in my calendar related to a friend called “Darren”. Then, on the day of the event, as I was scrolling through Instagram, I spotted the following advert: Quite a coincidence, right? Or, is it, instead a creepy feature of personalisation? When faced with this type of dilemma, I … Continue reading Incredible coincidence, or creepy personalisation