Tales of developing an AI-powered chatbot

Chatbots are computer programmes designed to conduct conversations with humans about specific topics, through text, voice or touch. Because they can run 24/7, chatbots are becoming increasingly popular in situations where there are frequently asked questions which can be resolved from a limited pool of answers. Examples include accepting an order, updating the status of … Continue reading Tales of developing an AI-powered chatbot

Using Snapchat as an academic

This thing of being a researcher interested in how technology impacts on interactions between an organisation and its customers has its advantages: I get to experiment with the latest technology crazes, without feeling a weirdo. No, I am not playing with Pokemon Go. I am just doing research 😉 After all, I need to understand … Continue reading Using Snapchat as an academic