The role of online shopping as a mechanism to navigate racial discrimination

Online platforms are useful, additional channels to acquire products and services. For instance, online supermarkets have been lifelines for people isolating at home because of COVID-19. Online platforms are also great channels to talk with firms and other customers, be it as a form of acquiring information, solving problems or, simply, getting emotional support. What … Continue reading The role of online shopping as a mechanism to navigate racial discrimination

Amazon enters the fresh food delivery market

Amazon is entering the fresh food delivery market, competing directly with supermarkets. It promises same day delivery. Though, for the time being, it is only serving Premium customers in the London area, as reported by the BBC: http://www.bbc.co.uk/news/business-36494472/embed   I said before that, for me, the killer advantage of Amazon vs. other retailers is not same … Continue reading Amazon enters the fresh food delivery market

Are you being served, yet? On waiting online

Apparently, we spend 2 to 3 years of our lives waiting for service – for instance, waiting to talk with a customer service representative, or for a meal to be served. Admittedly, this number will vary widely for the specific services accessed – e.g., private doctors vs. public health service – countries, etc. But the basic … Continue reading Are you being served, yet? On waiting online