Marketing short-stories – a collection and podcast series

Early in 2020, Finola Kerrigan and Stephen Brown guest-edited a special issue of the Marketing Theory journal composed of short-stories about marketing scholarship. The call for papers had invited marketing scholars to “take their research and turn it into (1) a compelling work of short fiction, (2) a work that is more captivating than an orthodox … Continue reading Marketing short-stories – a collection and podcast series

On academics and practitioners working together

Last Friday, I published a blog post with some thoughts on the potential and limitations of using technology to support assisted living, in the home. This is a matter that is very much in mind, lately, due to some events with ageing relatives. It is also very much on Tim’s mind – who is a … Continue reading On academics and practitioners working together

[Miscellany] Three interesting podcast episodes

I want to share with you three interesting podcasts that I came across recently. Daniel Kahneman on noisy decision making, and the need for algorithms Sandra Peter interviews psychologist / behavioural economist and Noble prize winner, Daniel Kahneman, for the Sydney Business Insights podcast. He discusses his famous book, Thinking Fast and Slow. But, most … Continue reading [Miscellany] Three interesting podcast episodes

Podcast recommendations: Why we stockpile(d) toilet paper; Why tracing COVID-19 with an app is tricky; and Why automated recommendations technology is struggling

Today, I would like to share with you three podcast episodes. While discussing issues related to COVID-19, they actually offer great insight about consumer psychology, and about the limitations of technology. Why we stockpile(d) toilet paper In episode 34 the “It's all just a bunch of BS” podcast, Caroline Roux discusses decision making in … Continue reading Podcast recommendations: Why we stockpile(d) toilet paper; Why tracing COVID-19 with an app is tricky; and Why automated recommendations technology is struggling

[Miscellany] Some reflections from my use of technology

When technology works well, we don't think about it. We take it for granted. But some recent “technology failures” have led me to reflect on its role in my life, and how it impacts on how I see other human beings and the world. So much more than a watch My Apple Watch stopped working. … Continue reading [Miscellany] Some reflections from my use of technology

[Miscellany] ebay podcast, welcoming complaints, and new life stage

ebay: more about b2c than c2c If I say ‘ebay’, what image comes to your mind? A place to offload items that you no longer need, or even that unwanted Christmas gift? Or, perhaps, the opportunity to buy nearly new items that other people outgrew, or fell out of love with? If, like me, … Continue reading [Miscellany] ebay podcast, welcoming complaints, and new life stage

[Miscellany] Marketing online, confusing adverts and podcast recommendation

Online marketing vs. marketing online Preparing materials for a new semester of teaching, and this blog post from Seth Godin came to mind: Too much going on There is so much going on in this advert... A snack that is meant to be for lunch. A can that fits in a pocket but is meant … Continue reading [Miscellany] Marketing online, confusing adverts and podcast recommendation

[Miscellany] LinkedIn as a research tool, tips for writing non-fiction, and reading at the dinner table

LinkedIn as a research tool and source of insight Much has been written about the value of Twitter, Facebook and review platforms (e.g., Trip Advisor) as sources of insight (for instance, about customers and their habits). Yet, LinkedIn is not usually thought of in the same pool of useful research tools. LinkedIn can be … Continue reading [Miscellany] LinkedIn as a research tool, tips for writing non-fiction, and reading at the dinner table

[Miscellany] Poorly placed advert, Guardian on Google Home, and reads

Poorly placed advert I spotted this advert on an in-flight magazine, aboard a plane. It was from Turkey's tourist board: Sounds like a great use of old and new technology: the company grabs the customer’s attention with a high impact photo on glossy paper; then, the customer uses their phone to scan the QR … Continue reading [Miscellany] Poorly placed advert, Guardian on Google Home, and reads

Monday Miscellany 29 April 19

What AI is not Given my research interests on the use of AI in customer interfaces, I have been reading several definitions of what AI is and what it can do. So, it was somehow refreshing to read this definition of what AI is not and can’t do. It is from the book The Inevitable, … Continue reading Monday Miscellany 29 April 19