Slides from “Coping with chatbot service failure” talk

Here are the slides from my (online) talk at BML Munjal University, earlier this month. This talk draws on my work on identifying how artificial intelligence can destroy business value, and specifically the empirical work developed my doctoral student Daniela Castillo (paper here; discussion here and here). The talk was followed by a Q&A, where participants asked really interesting questions, such as the challenges of using chatbots in a multi-lingual context, the role of culture, the potential (and limitations) of using chatbots in the luxury sector, facial recognition, personalisation, stereotyping and biases in datasets.

If you are interested in this topic, you may wish to join me at the “The Bots & Assistants Conference – Conversations with Computers”, on November 9th and 10th. More information, here.

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