Adapting to the new normal – Webinar

Yesterday, I joined a webinar to share my colleague Liyuan Wei and I are supporting a boutique hotel to adapt to the challenges presented by COVID-19.   The owner of the hotel very kindly joined us, too, to share his perspective – why he reached out to us, what he is getting from this collaboration, … Continue reading Adapting to the new normal – Webinar

Early results suggest that UK residents would trust and use NHS contact tracing app

At the time of writing, the UK Government is testing a contact tracing app. Contact tracing apps are seen as key in enabling an easing of lockdown measures, but are effective only if a majority of citizens use it. And that, in turn, could vary with the app’s features.   A team of researchers at … Continue reading Early results suggest that UK residents would trust and use NHS contact tracing app

COVID-19 contact tracing apps, and why marketing needs to join the discussion

The UK government’s strategy to contain the spread of the SARS-Cov-2 virus has, until now, relied on extreme social distancing, via stay-at-home orders (aka lockdown). Such measures aim to slow down the rate of infection (i.e., flatten the curve) to avoid overwhelming the health services, and to allow for treatments and a vaccine to become … Continue reading COVID-19 contact tracing apps, and why marketing needs to join the discussion

Video from my Brunel Public Webinar Series: Mortgage market lockdown

Earlier this week, I participated in the public webinar series organised by the research office, at Brunel University London.   I discussed why we are experiencing a contraction in the mortgage market, now. Then, drawing on my research about customer screening in financial services, I reflected on how this contraction is likely to create vulnerability … Continue reading Video from my Brunel Public Webinar Series: Mortgage market lockdown

Covid19, the limitations of machine learning, and the importance of data

The Covid-19 crisis is showing us the limitations of many things that we took for granted. Medicine’s ability to cure, for instance. For the time being, there is no cure for Covid19 – the best thing that the fantastic health professionals can do for us is support our bodies, while they fight the virus’s infection. Or, the … Continue reading Covid19, the limitations of machine learning, and the importance of data

What the mortgage market lockdown means for vulnerable consumers – lessons from the 2008 recession

When the UK went into lockdown, the process of selling our flat stalled, as both the buyer and ourselves are facing various practical barriers to execute the sale. We are not the only ones, of course. Even before the lockdown, house sales were falling (40% fewer enquiries and 15% fewer sales agreed, according to property … Continue reading What the mortgage market lockdown means for vulnerable consumers – lessons from the 2008 recession

Resources regarding the impact of COVID-19 on consumers and businesses

I started a compiling a list of data sources, reports and other resources related to the COVID-19 crisis and the likely consequences for businesses and consumers. This list is both to help me understand what is happening, and to help me have an informed opinion on what needs to be done to minimise the societal and economic … Continue reading Resources regarding the impact of COVID-19 on consumers and businesses

How sharing photos on social media can improve well-being of older citizens

Last week I followed, briefly, the suggestions shared via the hashtag #Selfisolationhelp, on how to keep in touch with distant relatives, during the Covid19 crisis. By and large, the comments discussed different uses of digital technology to stay in touch with relatives and friends; with a great many of these focusing on older citizens, for … Continue reading How sharing photos on social media can improve well-being of older citizens

Role of robot appearance vs behaviour on users’ perception

Robots are increasingly playing a role in customer service – be it taking orders in restaurants, providing information in banks, or delivering items in hotels. For the investment in customer service robots to be worthwhile, though, customers need to enjoy interacting with them, and they need to trust them. A robot’s appearance has a key … Continue reading Role of robot appearance vs behaviour on users’ perception

New paper: How AI can destroy business value

As we enter the fourth industrial revolution, Artificial Intelligence (AI) and Machine Learning (ML) technologies are being used to automate business processes in more and more areas, from calculating optimal transport loads to shortlisting loan applicants without human input. These technologies promise to create business value, for instance, by improving productivity and reducing mistakes. However, … Continue reading New paper: How AI can destroy business value