Last month, I had the honour of delivering a keynote talk, at the Digital Marketing Colloquium, on the topic of “Researching and shaping the future of AI-Powered Service Interactions”. I explored the challenges and opportunities of doing research in this field, driven by a question that a colleague asked me back in 2018, and which has informed … Continue reading Researching and shaping the future of AI-Powered Service Interactions
Tag: Bournemouth
July round-up
July was going to be the month I was going to get on top of my to do list. It didn’t happen. It was nonetheless a good month, which included the following highlights. Researching At the beginning of the month, I attended the Academy of Marketing conference, in Bournemouth. I presented 2 papers, including … Continue reading July round-up
Ana Canhoto 