Accountability for chatbot errors: Air Canada’s legal battle

When Air Canada’s chatbot gave wrong information to a customer, and the customer complained, the airline argued that it was not responsible for the chatbot’s mistakes. They tried to get away from honouring the wrong information provided by the chatbot, saying that the customer should have consulted the company’s website instead. Canadian courts disagreed, and … Continue reading Accountability for chatbot errors: Air Canada’s legal battle

A framework to decide whether and how to use generative AI chatbots

Since the early days of Open AI’s release of ChatGPT 3.5, many voices have alerted to the fact that, while generative AI tools produce very convincing answers, they are also prone to making up information. This propensity is referred to as hallucination. Concerns over generative AI’s propensity for hallucination are almost as prevalent as enthusiasm for … Continue reading A framework to decide whether and how to use generative AI chatbots

ChatGPT and university education – the opportunity, the challenge and the breakthrough

Image created using Dall-E Like it or not, ChatGPT and other forms of generative conversational AI are here to stay. Last weekend, John Naughton, writing in the Guardian, compared ChatGPT to Excel*, noting that “[Excel] went from being an intriguing but useful augmentation of human capabilities to being a mundane accessory”. It would never occur to current … Continue reading ChatGPT and university education – the opportunity, the challenge and the breakthrough

July 2020 round-up

Last month, I wrote that “all going well, we will be moving at the end of July (please keep your fingers crossed for me – I really need things to not go pear shaped, this time)”. One month later, I am happy, delighted, ecstatic to let you know that we did move! Hooray. I am … Continue reading July 2020 round-up