February 2022 round-up

Some days get imprinted in your mind such that, many years later, you can recall, exactly, the moment when you realised that the world after that moment would bear very little resemblance to the one before it. It was like that with the attack on the Twin Towers on 9/11; the attack on the Tube … Continue reading February 2022 round-up

July 2020 round-up

Last month, I wrote that “all going well, we will be moving at the end of July (please keep your fingers crossed for me – I really need things to not go pear shaped, this time)”. One month later, I am happy, delighted, ecstatic to let you know that we did move! Hooray. I am … Continue reading July 2020 round-up

What a waste of a communication opportunity

On the occasion of my birthday, I received this message from an optometrist I used to go to: "Dear Ana, Just a quick note to wish you a very happy birthday! Kindest regards, [name of company] team.” So far, so normal and predictable. However, the message was accompanied by this photo: Can anyone … Continue reading What a waste of a communication opportunity