July 2020 round-up

Last month, I wrote that “all going well, we will be moving at the end of July (please keep your fingers crossed for me – I really need things to not go pear shaped, this time)”. One month later, I am happy, delighted, ecstatic to let you know that we did move! Hooray. I am … Continue reading July 2020 round-up

What a waste of a communication opportunity

On the occasion of my birthday, I received this message from an optometrist I used to go to: "Dear Ana, Just a quick note to wish you a very happy birthday! Kindest regards, [name of company] team.”   So far, so normal and predictable.   However, the message was accompanied by this photo: Can anyone … Continue reading What a waste of a communication opportunity