Social media influencer – beyond the badge

A colleague drew my attention to Alice Marwick’s work on social media influence, and, while I was searching on the topic, I came across the video of a really interesting talk that she delivered at the Berkman Center for Internet and Society. In this talk, Alice reports on a 3-year study of Silicon Valley entrepreneurs and Internet celebrities. … Continue reading Social media influencer – beyond the badge

New paper: Segmentation practices in the age of the social customer

I am delighted to let you know that the paper ‘Segmentation practices in the age of the social customer’, which I co-authored with Moira Clark and Paul Fennemore, has been published in the Journal of Strategic Marketing. It is available here. The paper reports on research that we conducted into whether traditional segmentation approaches are … Continue reading New paper: Segmentation practices in the age of the social customer