Mothers on Facebook: England vs Trinidad

Let me give a big shout out to the project ‘Why We Post’, which explores the nuances in social media behaviour across the world, and what that reveals about the social media users’ context and values. The website for the project contains a number of fantastic resources, including downloadable books.   While working on my … Continue reading Mothers on Facebook: England vs Trinidad

Three steps to spot brewing social media crises

User generated content (UGC), like tweets, blogs or videos, which criticise brands, can spread widely and quickly. If marketing managers leave these conversations unattended, they can go viral, and threaten the brands; whereas handling the negative UGC will reassure other customers (including potential ones) that the company listens, cares and is in control. So, brands … Continue reading Three steps to spot brewing social media crises