Ten years ago, the UK was in the grips of a major financial and economic crisis, triggered by the ‘credit crunch’ experienced in the previous year (1). Major financial institutions like Northern Rock or Lehman Brothers went bankrupt, others like the Royal Bank of Scotland required government intervention to stay afloat, and most – if … Continue reading How did the 2008 financial crisis impact on financial exclusion?
What makes a customer ‘good’?
Customers differ in the value that they generate for the firm. Some generate revenues well above the costs of serving them. Others, a net loss. Others, still, are outright disruptive, engaging in behaviour that is very costly to the firm. Accordingly, the marketing literature (particularly, in the field of relationship marketing) recommends that managers should … Continue reading What makes a customer ‘good’?
The performative power of the score
There are two interesting articles in the news, today. They are about two very different companies but, essentially, the same issue: the performative power of the score. Or, in others words, about how much a simple number can influence our life. The first article is about passenger transportation company, Uber. It was revealed that … Continue reading The performative power of the score
I am writing about customer selection during an economic recession
... but at the rate at which this paper is progressing, the recession will be well and truly over before the paper is done. It's not even the case that I do not like the topic. I do. Very much, indeed. It's a really interesting take on the question of what makes a customer good … Continue reading I am writing about customer selection during an economic recession
Impact of the economic recession on marketing – B2C vs. B2B
Research into the investment priorities of marketing managers in the UK revealed that marketing managers in the business to consumer (B2C) sector changed their priorities as a result of the 2008-2010 recession. From a focus on target marketing and the development of value-led propositions at the beginning of the decade, marketers turned to pricing, promotions (particularly … Continue reading Impact of the economic recession on marketing – B2C vs. B2B
Brand management during economic recession
This is a presentation I did at Oxford Brookes University, some time ago. It highlights how marketers' priorities have been shaped by changes in consumer behaviour and expectations, and by the economic recession. In this age of choice and value conscious consumers, digital is seen as the panacea: the way to demonstrate relevance and value … Continue reading Brand management during economic recession