Someone else’s reflections on my use of technology

Earlier this year, I wrote a blog post sharing some thoughts I had had (largely, of disappointment) related to my own use of technology. In that post, I noted how the iWatch had become more and more a part of my daily life; how I had mistrusted a human being for trying to bypass the … Continue reading Someone else’s reflections on my use of technology

AI is a system, not a technology

I have been reading a lot of about artificial intelligence (AI), lately, and reflecting on its implications for how organisations interact with its customers. I have noticed that, often, AI is equated with the algorithm that underpins it (which is, often, assumed to be a machine learning algorithm). That makes sense, because algorithms are fundamental … Continue reading AI is a system, not a technology

[Miscellany] Some reflections from my use of technology

When technology works well, we don't think about it. We take it for granted. But some recent “technology failures” have led me to reflect on its role in my life, and how it impacts on how I see other human beings and the world. So much more than a watch My Apple Watch stopped working. … Continue reading [Miscellany] Some reflections from my use of technology

[Miscellany] Gender bias‬‬‬; lack of imagination in algorithms’ design; wanted Professor of Foresight

Possible gender discrimination in Apple Card Did you read about that story, that went viral on Twitter, about Apple credit cards offering a much higher credit limit to men than women, even when the latter have demonstrably the same or even better financial situations? [If not, read this or this] The person who posted … Continue reading [Miscellany] Gender bias‬‬‬; lack of imagination in algorithms’ design; wanted Professor of Foresight

The short vs long term effects of a social media crisis

United breaks guitars. Disgusting Domino’s. The exploding Galaxy Note 7. Starbucks’s race row. #DeleteUber. Gillette’s misplaced belief on the best a man can be. These are just a handful of examples of branding crises playing out on social media. It usually starts with a localised problem, or even with good intentions that backfire. At some … Continue reading The short vs long term effects of a social media crisis

The performative power of the score

There are two interesting articles in the news, today. They are about two very different companies but, essentially, the same issue: the performative power of the score. Or, in others words, about how much a simple number can influence our life. The first article is about passenger transportation company, Uber. It was revealed that … Continue reading The performative power of the score