Good experiences vs. good memories

I recently came across ‘Random Assignment’, a fabulous blog looking at the application of social psychology in daily life (interesting topics and very accessible writing – consider following it). One of the posts had a link to this presentation by Professor of Psychology Paul Rozin: Professor Rozin applies insights from psychology to understanding what makes … Continue reading Good experiences vs. good memories

Relationship Marketing in action

Remember that post about gratitude in marketing, and its impact on customer loyalty? Well, I have just seen it into action. My daughter e-mailed the owner of a small business that offers rabbit boarding services, asking whether they could look after her pet rabbit while we are on holidays. This is the reply that she … Continue reading Relationship Marketing in action

A personal message that I sent to my students

In recent days, I came across 3 persons from very different ages and life circumstances that have one thing in common: each of them has been been struggling with a difficult situation by themselves. Talking with each of these 3 persons reminded me of a message that I sent to my students not long ago. … Continue reading A personal message that I sent to my students

Presentation: The potential of social media in customer relationship management

These are the slides of the presentation that I am delivering at the London School of Economics, on April 30th, as part of the Information Systems PhD Seminar Series and Workshops. <div style="margin-bottom:5px"> <strong> <a href="http://www.slideshare.net/acanhoto/canhoto-2013-at-lse-handout" title="Canhoto 2013 at lse handout" target="_blank">Canhoto 2013 at lse handout</a> </strong> from <strong><a href="http://www.slideshare.net/acanhoto" target="_blank">Ana Canhoto</a></strong> </div> The presentation … Continue reading Presentation: The potential of social media in customer relationship management

#FollowFriday: @tim_weeks

#followfriday (or #ff) is a tradition started by Micah Baldwin (according to Mashable), whereby you name Twitter user your followers should know about. In addition to naming interesting users on Twitter, I provide a bit of background information on them in here. Enjoy! I am a firm believer in the maxim ‘Mens sana in corpore … Continue reading #FollowFriday: @tim_weeks

Tomi Ahonen on Facebook Home

The bright and very inspiring James Ramsay told me that Tomi Ahonen would be joining a chat on LinkedIn, hosted by the group ForumOxford. Tomi Ahonen, if you don’t know, was named by Forbes as one of the Top 10 Power Influencers in Mobile – he is a prolific writer and public speaker, with … Continue reading Tomi Ahonen on Facebook Home

Apply for a funded summer research placement with me

PARSUK is sponsoring one undergraduate or masters level student, in a Portuguese University, to work with an academic in the UK. Placements last 4 weeks and run over the summer of 2013. Terms and conditions, and details of projects available, can be found on the PARSUK website (here). The PARSUK website lists the following benefits for students … Continue reading Apply for a funded summer research placement with me

#FollowFriday: @TheWomensRoomUK

#followfriday (or #ff) is a tradition started by Micah Baldwin (according to Mashable), whereby you name Twitter user your followers should know about. In addition to naming interesting users on Twitter, I provide a bit of background information on them in here. Enjoy! The Women's Room is a UK based organisation dedicated to raising the … Continue reading #FollowFriday: @TheWomensRoomUK

Close business relationships do not protect you from cheating

Research recently published in the Journal of Marketing Research presents an interesting puzzle. It suggests that close rapport between business partners does not eliminate opportunism, which the authors define as 'the practice of engaging in actions that sacrifice ethical principles to benefit oneself at the expense of others'. However, the paper posits that the level … Continue reading Close business relationships do not protect you from cheating

Technology as a source of good

A quick blog post, only, to register my sadness at the news of 2 explosions close to the finishing line of the Boston Marathon, yesterday. I hope that you have not been personally touched by this tragedy. As you may be aware, I am a (slow but) keen runner and have deep admiration for those … Continue reading Technology as a source of good