This month (November 5th to be exact) marked the 10th anniversary of my PhD viva. I did my PhD at LSE with Dr James Backhouse, and investigated the profiling of undesirable customers (or customer screening). I looked at how organisations define who is a desirable customer, and who isn’t one; and the process that they … Continue reading My PhD, 10 years on
Tag: LSE
August and September 2016 round-up
August was taken up with conferences and time off with the family, so I decided to skip the usual monthly round up post and merge it with September’s. And, then, September flashed through, as well, with back to school matters, and dealing with various cold viruses and man-flu in the house. Here are the highlights. … Continue reading August and September 2016 round-up
Presentation: The potential of social media in customer relationship management
These are the slides of the presentation that I am delivering at the London School of Economics, on April 30th, as part of the Information Systems PhD Seminar Series and Workshops. <div style="margin-bottom:5px"> <strong> <a href="http://www.slideshare.net/acanhoto/canhoto-2013-at-lse-handout" title="Canhoto 2013 at lse handout" target="_blank">Canhoto 2013 at lse handout</a> </strong> from <strong><a href="http://www.slideshare.net/acanhoto" target="_blank">Ana Canhoto</a></strong> </div> The presentation … Continue reading Presentation: The potential of social media in customer relationship management
Ana Canhoto 