Role of robot appearance vs behaviour on users’ perception

Robots are increasingly playing a role in customer service – be it taking orders in restaurants, providing information in banks, or delivering items in hotels. For the investment in customer service robots to be worthwhile, though, customers need to enjoy interacting with them, and they need to trust them. A robot’s appearance has a key … Continue reading Role of robot appearance vs behaviour on users’ perception

Too big to fail

I was interviewed, recently, for a school project on financial services. One of the questions concerned the reasons why, sometimes, a bank is described as 'too big to fail'. Here is my take. Anything to add to help this Y12 student? Question: Why was Bank [name of bank] described as 'too big to fail'? Financial … Continue reading Too big to fail