Earlier this week, I participated in the public webinar series organised by the research office, at Brunel University London. I discussed why we are experiencing a contraction in the mortgage market, now. Then, drawing on my research about customer screening in financial services, I reflected on how this contraction is likely to create vulnerability … Continue reading Video from my Brunel Public Webinar Series: Mortgage market lockdown
Tag: Financial Services
New paper: Organisational tensions arising from mandatory data exchange between the private and public sector: The case of financial services
While many aspects of life have come to a standstill, due to Covid19, others continue to play out. Some of those things feel very much out of context, when they arrive in my inbox, for instance – just like the sea shell that I found while emptying the pockets of my son’s school uniform jacket. … Continue reading New paper: Organisational tensions arising from mandatory data exchange between the private and public sector: The case of financial services
My PhD, 10 years on
This month (November 5th to be exact) marked the 10th anniversary of my PhD viva. I did my PhD at LSE with Dr James Backhouse, and investigated the profiling of undesirable customers (or customer screening). I looked at how organisations define who is a desirable customer, and who isn’t one; and the process that they … Continue reading My PhD, 10 years on
June 2015 round-up
All good things come to an end, and the sabbatical was no exception. As of July 1st, sabbatical consummatum est. As I entered the final month of my sabbatical, I told myself that I ought to not stop being on sabbatical before it was over. And, that was exactly what I did: June was a … Continue reading June 2015 round-up
Use of social media for segmentation in the financial services industry
On June 25th, I am delivering a talk on the potential and pitfalls of using social media for segmentation. This talk is based on research done with 11 financial institutions (1 credit card company, 3 insurance providers, and 7 banks), and some of the findings (early stage) are also discussed here. Here are the slides: Comments … Continue reading Use of social media for segmentation in the financial services industry
Consumer Data and the ‘War on Terror’
The book that I co-authored with Kirstie Ball, Elizabeth Daniel, Sally Dibb, Maureen Meadows and Keith Spiller, has been featured in 'Research Reporter', the research newsletter of the Faculty of Business at Oxford Brookes University. The original article is here. Transcript below in case the link does not work for you. Surveillance, consumer data and … Continue reading Consumer Data and the ‘War on Terror’
Too big to fail
I was interviewed, recently, for a school project on financial services. One of the questions concerned the reasons why, sometimes, a bank is described as 'too big to fail'. Here is my take. Anything to add to help this Y12 student? Question: Why was Bank [name of bank] described as 'too big to fail'? Financial … Continue reading Too big to fail
Ana Canhoto 