The trend for yearly recaps

At this time of the year, digital services “gift” to their users personalised statistics about the previous 12 or so months of engagement with their services. From Spotify's Wrapped to Duolingo’s Year in Review, Fitbit’s Year in Review to Goodreads’ Your Year in Books, these yearly recaps offer users a reflective view of their experiences … Continue reading The trend for yearly recaps

November 2023 round-up

Brrr… it’s really cold in my part of the world, at the moment. While we don’t celebrate Thanksgiving in the UK, I will say that I am immensely grateful that I have a warm house to return to, without having to worry too much about energy bills. I am also grateful to live in a country … Continue reading November 2023 round-up

Second edition of Management Research book is here

You have heard seen me talking, here, about the preparation of the second edition of the Management Research book, that I co-authored with Susan Rose and Nigel Spinks. I shared when I completed the first draft of "my" sections; when we submitted the manuscript; when we were working on the website materials, and when we … Continue reading Second edition of Management Research book is here

Leveraging AI in Customer Interfaces: Insights from Consumer Perception Research

Artificial intelligence (AI) is revolutionizing customer interface through chatbots, voice assistants, and other conversational agents. As these technologies become more human-like in how they respond to our queries, even adapting to specific speaking styles, it becomes even more important to understand consumer perceptions and responses to these interactions.  I want to share with your three papers … Continue reading Leveraging AI in Customer Interfaces: Insights from Consumer Perception Research

Science backed guide to gift-giving

The world seems to be disintegrating around us. And, for some, this festive season is marked by worrying personal news, or the loss of loved ones. Frankly, in the middle of all of this, it may feel frivolous to be talking about gifts. But for those of us who feel that they have to exchange … Continue reading Science backed guide to gift-giving

The opposite of trust? 

According to the Oxford Languages dictionary, the opposite of trust is distrust. The two concepts are like two sides of the same coin. However, according to the paper “What Does the Brain Tell Us About Trust and Distrust? Evidence from a Functional Neuroimaging Study”, authored by Angelika Dimoka, trust and distrust are two very different … Continue reading The opposite of trust? 

Recent publications #6

Here is my regular update on the key, written research outputs from the last 12 months. I continued to write mostly about use of technology – both user behaviour and business opportunities.  One of the papers (Snakes and Ladders) is co-authored with a former student, something that I find particularly rewarding. The other two are … Continue reading Recent publications #6

New paper: Online information search by people with Multiple Sclerosis: a systematic review

Last week, I had an health check for the Our Future Health research programme (if you are in the UK, please consider joining this research programme, which aims to “find ways to prevent, detect and treat diseases earlier”). Looking at my blood results, the nurse suggested that I should take some steps to improve my cholesterol level. … Continue reading New paper: Online information search by people with Multiple Sclerosis: a systematic review

[Miscellany] How Norway disrupted sushi, and Americans disrupted pasta and pizza

Two examples of phenomena that we (or, at least, I) think are linked to tradition, but are, actually, manufactured and quite recent. How Norway disrupted sushi  The most popular sushi topping in Japan and, probably, around the world is salmon. Yet, this is not an option grounded on tradition.  According to this article by Ida Eikvag Groth … Continue reading [Miscellany] How Norway disrupted sushi, and Americans disrupted pasta and pizza