December 2023 round-up

In December, I spent a lot of money and ate a lot of sugar. I was elated with some friends’ news, and really sad with another friend’s loss. I spent time with people that make my life better, and time with myself to reflect on the past year and set some goals for the next one.  … Continue reading December 2023 round-up

[Miscellany]: Failing to foresee the current state of AI; AI replacing vs augmenting jobs; and regulation of AI in the EU

Failing to foresee the current state of AI The last 14 months or so have seen incredible change in AI technology. AI has progressed beyond a level that many analysts thought it would take many years – or, indeed, many decades – to achieve. In this blog post, Scott Aaronson, who is a computer scientist at … Continue reading [Miscellany]: Failing to foresee the current state of AI; AI replacing vs augmenting jobs; and regulation of AI in the EU

The trend for yearly recaps

At this time of the year, digital services “gift” to their users personalised statistics about the previous 12 or so months of engagement with their services. From Spotify's Wrapped to Duolingo’s Year in Review, Fitbit’s Year in Review to Goodreads’ Your Year in Books, these yearly recaps offer users a reflective view of their experiences … Continue reading The trend for yearly recaps

November 2023 round-up

Brrr… it’s really cold in my part of the world, at the moment. While we don’t celebrate Thanksgiving in the UK, I will say that I am immensely grateful that I have a warm house to return to, without having to worry too much about energy bills. I am also grateful to live in a country … Continue reading November 2023 round-up

Second edition of Management Research book is here

You have heard seen me talking, here, about the preparation of the second edition of the Management Research book, that I co-authored with Susan Rose and Nigel Spinks. I shared when I completed the first draft of "my" sections; when we submitted the manuscript; when we were working on the website materials, and when we … Continue reading Second edition of Management Research book is here

Leveraging AI in Customer Interfaces: Insights from Consumer Perception Research

Artificial intelligence (AI) is revolutionizing customer interface through chatbots, voice assistants, and other conversational agents. As these technologies become more human-like in how they respond to our queries, even adapting to specific speaking styles, it becomes even more important to understand consumer perceptions and responses to these interactions.  I want to share with your three papers … Continue reading Leveraging AI in Customer Interfaces: Insights from Consumer Perception Research

Science backed guide to gift-giving

The world seems to be disintegrating around us. And, for some, this festive season is marked by worrying personal news, or the loss of loved ones. Frankly, in the middle of all of this, it may feel frivolous to be talking about gifts. But for those of us who feel that they have to exchange … Continue reading Science backed guide to gift-giving

The opposite of trust? 

According to the Oxford Languages dictionary, the opposite of trust is distrust. The two concepts are like two sides of the same coin. However, according to the paper “What Does the Brain Tell Us About Trust and Distrust? Evidence from a Functional Neuroimaging Study”, authored by Angelika Dimoka, trust and distrust are two very different … Continue reading The opposite of trust?