Something for your weekend: Why Seth Godin blogs

Seth Godin was interviewed by Debbie Millman, for the Design Matters podcast. It is a wide ranging and really interesting interview, which you can listen to, here.   At one point (around 30 minutes in), Debbie notes that Seth has been sharing material online, for free, for quite a long time, and asks why he … Continue reading Something for your weekend: Why Seth Godin blogs

Even Ryanair needs to do something about customer service

Well, well, well. MarketingWeek reported that Ryanair, the (in)famous low cost airline often criticised for appalling customer service, is recruiting a Marketing Director. The job advert specifies that the post holder will be in charge of promoting the company’s safety, customer service and low fare messages. Yes, that’s right: customer service. Maybe O’Leary is reading … Continue reading Even Ryanair needs to do something about customer service