Monday Miscellany 15 Apr 19

Ship work Last week, Seth Godin shared the video from one of his talks and Q&A sessions. It is almost two hours long but super interesting - well worth grabbing a coffee and sitting down to enjoy this talk, available at: https://seths.blog/2019/04/new-video-new-workshop-and-other-launches-too/   One of the questions that resonated the most with me, came at around … Continue reading Monday Miscellany 15 Apr 19

Something for your weekend: Why Seth Godin blogs

Seth Godin was interviewed by Debbie Millman, for the Design Matters podcast. It is a wide ranging and really interesting interview, which you can listen to, here.   At one point (around 30 minutes in), Debbie notes that Seth has been sharing material online, for free, for quite a long time, and asks why he … Continue reading Something for your weekend: Why Seth Godin blogs

Even Ryanair needs to do something about customer service

Well, well, well. MarketingWeek reported that Ryanair, the (in)famous low cost airline often criticised for appalling customer service, is recruiting a Marketing Director. The job advert specifies that the post holder will be in charge of promoting the company’s safety, customer service and low fare messages. Yes, that’s right: customer service. Maybe O’Leary is reading … Continue reading Even Ryanair needs to do something about customer service