Much has been written about the value of customer feedback, and what motivates people to either praise or criticise a brand / product / experience. Though, many of these studies tend to focus on either positive or negative feedback, rather than the whole range of reactions, and the role of different drivers in those reactions. … Continue reading Why customers complain vs praise a brand
Understanding resistance to contact tracing: data being used for purposes other than those for which they were initially collected, and governments’ use of the data
I came across a paper reporting on a series of surveys of attitudes towards contact tracing, for the purpose of containing the spread of Covid-19, and how it related to concerns over privacy. The paper is entitled “COVID-19 Contact Tracing and Privacy: Studying Opinion and Preferences”, and it was co-authored by Lucy Simko, Ryan Calo, Franziska … Continue reading Understanding resistance to contact tracing: data being used for purposes other than those for which they were initially collected, and governments’ use of the data
Day in the Life of an Academic #11: Lockdown 2
November 5th marked the start of the second national lockdown in England. Lockdown 2 shouldn’t be particularly inconvenient as far as my household is concerned, given that schools and universities are still running, that we have more space, and that our way of life changed since last March (meaning that it doesn’t represent such a drastic … Continue reading Day in the Life of an Academic #11: Lockdown 2
October 2020 round-up
This month included 2 weeks of half-term for the kiddo. Since we did not use camps, and there were limited opportunities to meet friends, this created some challenges. So, it’s a good thing that the month started well (as far as productivity is concerned). Time blocks worked well for me, as did weekly and daily … Continue reading October 2020 round-up
What I am reading: “Happy Ever After” by Paul Dolan
I joined the LSE alumni book club and, this month, we are looking at the book “Happy Ever After” by Paul Dolan. Discussion questions include “Is Happy Ever After a myth?”. “What social stories have we experienced and do they make us happier?” or “Have you been able to break free of narrative traps and … Continue reading What I am reading: “Happy Ever After” by Paul Dolan
New paper: Leveraging machine learning in the global fight against money laundering and terrorism financing: An affordances perspective
There is a lot of enthusiasm about the potential of artificial intelligence in general, and machine learning in particular, to solve just about any problem on Earth. Thus, a special issue of the Journal of Business Research is looking at the potential of those technologies to meet the United Nations 17 Sustainable Development Goals; and … Continue reading New paper: Leveraging machine learning in the global fight against money laundering and terrorism financing: An affordances perspective
Some thoughts on Covid-19 and the hospitality sector
Figures released by the ONS show that GDP grew 2.1% in August 2020. Ninety per cent of this growth (or 1.9 percental points) arose from the services sector, and the remaining from production. While this growth falls below the one registered in July (and while monthly GDP is still very much below pre-lockdown levels), it … Continue reading Some thoughts on Covid-19 and the hospitality sector
Recent publications #3
This has been a productive year on the writing front, with several long running projects finally materialising in publications. Here is an overview of what I have published, since my previous update. Journal articles Ball, K., Canhoto, A. I., Daniel, E., Dibb, S., Meadows, M. & Spiller, K. (2020). Organizational tensions arising from mandatory data exchange between the … Continue reading Recent publications #3
Attracting customers to physical retail, post-Covid19
In the summer, McKinsey posted the findings from a study looking at how US consumer preferences for online vs in store shopping were evolving, as a result of the Covid-19 pandemic. The article was written by Tamara Charm, Becca Coggins, Kelsey Robinson and Jamie Wilkie, and is available here. Unsurprisingly, Charm and colleagues found that online … Continue reading Attracting customers to physical retail, post-Covid19
Three ways the Internet can help gather consumer insight
The Internet is a promising source of consumer insight. Data can be collected in real time; we do not need to interrupt consumers with our pesky phone calls or street surveys; and we may even be able to get access to certain segments of the population not reachable via traditional surveys. Here are three ways … Continue reading Three ways the Internet can help gather consumer insight
Ana Canhoto 