New book: The Dark Side of CRM

I just received my copy of the book 'The Dark Side of CRM - Customers, relationships and management', which I co-edited with Bang Nguyen and Lyndon Simkin and can be ordered here. The book tackles the duplicitous practices and undesirable behaviours that affect the relationships between firms and customers. Building relationships with customers enables a firm to learn … Continue reading New book: The Dark Side of CRM

October round-up

This month I did not manage to finish (and submit) a journal article; I learned that I was not shortlisted for a fellowship that I had applied for, and my inbox has practically exploded. But, it wasn’t all bad news. These are some of the highlights from October. Researching I may have failed to be … Continue reading October round-up

New book ‘Management Research – Applying the Principles’

I don’t think I’ve told you this, yet: I co-authored a book with Susan Rose and Nigel Spinks. The title is ‘Management Research - Applying the Principles’ and is published by Routledge. As suggested by the title, it is a research methods book focused on the context and the needs of those conducting research … Continue reading New book ‘Management Research – Applying the Principles’