Research project: Mobile digital technology and the need for new business models

In the last year, I have been exploring - with colleagues Sarah Quinton and Paul Jackson – the research priorities brought about by ‘digital’, where digital is defined in a very broad sense to include new types of data, new methods and new business realities. We are particularly concerned with research that has a very … Continue reading Research project: Mobile digital technology and the need for new business models

Are you being served, yet? On waiting online

Apparently, we spend 2 to 3 years of our lives waiting for service – for instance, waiting to talk with a customer service representative, or for a meal to be served. Admittedly, this number will vary widely for the specific services accessed – e.g., private doctors vs. public health service – countries, etc. But the basic … Continue reading Are you being served, yet? On waiting online

What I am reading: How they started digital

I received a copy of the book 'How They Started Digital', edited by David Lester. The blurb at the back promises that the book tells 'the fascinating stories of how 25 famous and highly successful digital businesses were set up'. I am looking forward to start reading it - hopefully by Tuesday, after I submit … Continue reading What I am reading: How they started digital

Good experiences vs. good memories

I recently came across ‘Random Assignment’, a fabulous blog looking at the application of social psychology in daily life (interesting topics and very accessible writing – consider following it). One of the posts had a link to this presentation by Professor of Psychology Paul Rozin: Professor Rozin applies insights from psychology to understanding what makes … Continue reading Good experiences vs. good memories

Relationship Marketing in action

Remember that post about gratitude in marketing, and its impact on customer loyalty? Well, I have just seen it into action. My daughter e-mailed the owner of a small business that offers rabbit boarding services, asking whether they could look after her pet rabbit while we are on holidays. This is the reply that she … Continue reading Relationship Marketing in action

A personal message that I sent to my students

In recent days, I came across 3 persons from very different ages and life circumstances that have one thing in common: each of them has been been struggling with a difficult situation by themselves. Talking with each of these 3 persons reminded me of a message that I sent to my students not long ago. … Continue reading A personal message that I sent to my students

Presentation: The potential of social media in customer relationship management

These are the slides of the presentation that I am delivering at the London School of Economics, on April 30th, as part of the Information Systems PhD Seminar Series and Workshops. <div style="margin-bottom:5px"> <strong> <a href="http://www.slideshare.net/acanhoto/canhoto-2013-at-lse-handout" title="Canhoto 2013 at lse handout" target="_blank">Canhoto 2013 at lse handout</a> </strong> from <strong><a href="http://www.slideshare.net/acanhoto" target="_blank">Ana Canhoto</a></strong> </div> The presentation … Continue reading Presentation: The potential of social media in customer relationship management

#FollowFriday: @tim_weeks

#followfriday (or #ff) is a tradition started by Micah Baldwin (according to Mashable), whereby you name Twitter user your followers should know about. In addition to naming interesting users on Twitter, I provide a bit of background information on them in here. Enjoy! I am a firm believer in the maxim ‘Mens sana in corpore … Continue reading #FollowFriday: @tim_weeks