New presentation on slide share: 3 reasons to embrace negative customer feedback

Inspired by Mark Schaefer's podcast episode number 41 (get it here), I decided to convert one of my blogposts into a slide share presentation, to increase its reach. The original blogpost is here. And here is the presentation (which is also available here): I am very keen to hear your views: What do you think of this … Continue reading New presentation on slide share: 3 reasons to embrace negative customer feedback

What I am reading: Social Media Marketing – Theories & Applications

This weekend I started reading Stephan Dahl’s latest book: ‘Social Media Marketing – Theories & Applications’ (affiliate link here). In the Introductory chapter, having discussed several well-known success stories such as Spotify and Groupon, as well as social media crisis such as #askJPM or #askBG, the author says: “(M)any of the qualities ascribed to social … Continue reading What I am reading: Social Media Marketing – Theories & Applications

Dear @marksandspencer: I am not a shoplifter

Yesterday, while I was doing some grocery shopping at my local supermarket, I couldn’t help notice the security guard. Every time I turned a corner, there he was. When I picked up some items and moved on, there he was. When my eyes were browsing the shelves for a particular product, there he was. At … Continue reading Dear @marksandspencer: I am not a shoplifter

Some notes on Identity and Identification

Here are some excerpts from the identity article that I mentioned yesterday, in case you find it useful for your work. For context, I should say that, at the time, I was working on my PhD investigating money laundering detection systems, and that I wrote an opinion piece about identify fraud detection systems. Identity The … Continue reading Some notes on Identity and Identification

A marketing take on payment technologies

Last month, the Bank of England published a very interesting article about payment technologies and, in particular, the evolution of digital currencies like Bitcoin. You can access it here, and I warmly recommend that you read it: it’s an easy read, it provides a useful overview of the evolution of payment systems, and is a … Continue reading A marketing take on payment technologies

Sentiment analysis in less than 500 words

I am working on a paper and a presentation on sentiment analysis, and decided to put together this very short overview for you (procrastination, anyone?) Sentiment analysis is one of those topics permeating every area of a marketers’ life. The other day, a colleague even mentioned that he was doing some sentiment analysis of social media … Continue reading Sentiment analysis in less than 500 words

Poor Apple. Again.

This time last year, Apple launched a new operating system that had numerous technical problems, as well as a mapping app that was so inaccurate that it became the target of many jokes. Fast forward to this year and, once again, Apple’s recent product launches (including 2 models of iPhone 6, the Apple Watch and … Continue reading Poor Apple. Again.

It’s official: cats don’t rule the Internet

Quick. Answer this question: What is the most popular category of photos on Instagram? I thought it was food, but I was wrong. And if you thought that it was cats you were wrong, too. According to this paper by Hu, Manikonda and Kambhampati, nearly a quarter of content posted on Instagram are selfies. This is … Continue reading It’s official: cats don’t rule the Internet