ebay: more about b2c than c2c If I say ‘ebay’, what image comes to your mind? A place to offload items that you no longer need, or even that unwanted Christmas gift? Or, perhaps, the opportunity to buy nearly new items that other people outgrew, or fell out of love with? If, like me, … Continue reading [Miscellany] ebay podcast, welcoming complaints, and new life stage
Author: anacanhoto
Customer service via Twitter – what a missed opportunity for airlines
Twitter can be a great channel for customer service. As my own research shows, customers see Twitter as a quick way of solving problems, obtaining information, and connecting with (and learning from) other users. Yet, not all firms seem to be embracing it. Research by Priyanga Gunarathne, Huaxia Rui and Abraham Seidmann, looking at how … Continue reading Customer service via Twitter – what a missed opportunity for airlines
[Miscellany] Marketing online, confusing adverts and podcast recommendation
Online marketing vs. marketing online Preparing materials for a new semester of teaching, and this blog post from Seth Godin came to mind: Too much going on There is so much going on in this advert... A snack that is meant to be for lunch. A can that fits in a pocket but is meant … Continue reading [Miscellany] Marketing online, confusing adverts and podcast recommendation
Credibility of online reviews typed on a mobile vs on a desktop
When our family travels to a new place, we usually get restaurant recommendations from friends who have been there before; we check Lonely Planet tour guides; or, we look at the reviews on Google maps. Have you ever used Google maps for local recommendations? We only started using it recently. But, so far … Continue reading Credibility of online reviews typed on a mobile vs on a desktop
[Miscellany] AI survey, AI summit and AI Workshop
This week, a collection of miscellaneous notes related to Artificial Intelligence. 1. AI survey The Artificial Intelligence Research Centre, at Brunel Business School, is looking at the impact of AI on the nature of work and the relationship between workers and their employers (my branch of work concerns on the consequences of these changes … Continue reading [Miscellany] AI survey, AI summit and AI Workshop
Self-driving cars may disproportionally harm those in minority and in low income groups
Self-driving cars continue to attract the attention of the media, the imagination of pundits and the money of investors and governments alike. For instance, earlier this year, the UK government announced its plan to test self-driving cars on public roads. Self driving cars present various technical challenges, such as how to ensure passenger safety when … Continue reading Self-driving cars may disproportionally harm those in minority and in low income groups
[Miscellany] Time tracking, refreshing my teaching examples, and new reading
September is for rebooting Ah, August... I always end it feeling a little bit frustrated that I didn’t do everything that I needed / wanted to get done (including not having as much fun or rest as I was expecting or was expected to). September, on the contrary, feels like it’s full of potential. It’s … Continue reading [Miscellany] Time tracking, refreshing my teaching examples, and new reading
[Miscellany] LinkedIn as a research tool, tips for writing non-fiction, and reading at the dinner table
LinkedIn as a research tool and source of insight Much has been written about the value of Twitter, Facebook and review platforms (e.g., Trip Advisor) as sources of insight (for instance, about customers and their habits). Yet, LinkedIn is not usually thought of in the same pool of useful research tools. LinkedIn can be … Continue reading [Miscellany] LinkedIn as a research tool, tips for writing non-fiction, and reading at the dinner table
About emojis
Yesterday (July 17th) was, apparently, World Emoji Day. Why? Because the emoji symbol for calendar shows the date July 17th (which, in turn, is based on the logo for Apple’s Calendar app). According to website Today Translations: Whilst really taking off in 2011 when Apple first offered its users the ability to send emojis on … Continue reading About emojis
[Miscellany] Customer reviews, GDPR fines and musings on graduation
Stick the film, then post a photo I have recently ordered some black out film for a window that lets in too much light during the night. There are 12 steps in the instructions, starting with cleaning the window, all the way down to… taking a photo and posting it with a review, online. … Continue reading [Miscellany] Customer reviews, GDPR fines and musings on graduation
Ana Canhoto 