August and September 2016 round-up

August was taken up with conferences and time off with the family, so I decided to skip the usual monthly round up post and merge it with September’s. And, then, September flashed through, as well, with back to school matters, and dealing with various cold viruses and man-flu in the house. Here are the highlights. … Continue reading August and September 2016 round-up

10 amazing tweeps I met in 10 years of Twitter

Twitter turned 10 years old, and I, like many others, have been reflecting on what it means to me.   Twitter tells me that I joined it in July 2008. I remember the day, vividly. I was following a thread on an online forum, where academics were sharing experiences of using Second Life, Facebook, Twitter, … Continue reading 10 amazing tweeps I met in 10 years of Twitter

Umberto Eco’s advice to young writers

Umberto Eco died last Friday (Feb 19th 2016). You may know him as the author of great fiction books, such as 'The Name of the Rose' or 'Foucault’s Pendulum'. However, Eco described himself as primarily a ‘university professor who has found a nice way to spend his weekends’.     His academic work has been … Continue reading Umberto Eco’s advice to young writers

Day in the Life of an Academic #4: No, I am not on holiday

Classes ended last week and, already, I have lost count of the number of times someone asked if / said that I am now on holidays. So, I thought I should do a “day in the life” post, to give you a glimpse of what an academic gets up to outside of term time.   … Continue reading Day in the Life of an Academic #4: No, I am not on holiday

September 2015 round up

A few days ago, my line manager asked me if the start of the semester had felt like a great shock, following the sabbatical. That got me thinking about how different things are now and six months ago, and how I feel about it. Six months ago I was doing things (reading, writing, meeting, discussing…) … Continue reading September 2015 round up

New book: The Dark Side of CRM

I just received my copy of the book 'The Dark Side of CRM - Customers, relationships and management', which I co-edited with Bang Nguyen and Lyndon Simkin and can be ordered here. The book tackles the duplicitous practices and undesirable behaviours that affect the relationships between firms and customers. Building relationships with customers enables a firm to learn … Continue reading New book: The Dark Side of CRM